Senior Online Customer Performance Engineer

Sabre is a technology company that powers the global travel industry. By leveraging next-generation technology, we create global technology solutions that take on the biggest opportunities and solve the most complex challenges in travel. 

Positioned at the center of the travel, we shape the future by offering innovative advancements that pave the way for a more connected and seamless ecosystem as we power mobile apps, online travel sites, airline and hotel reservation networks, travel agent terminals, and scores of other solutions.

Simply put, we connect people with moments that matter.

Sabre Air products drive the business of global travel distribution. Our customers, large Online Travel Agencies, rely heavily on our APIs allowing them to shop (search), book (sell) and service the offer of airline industry to travelers. Travel domain is technically very complex and demanding and this makes our systems complex as well. Research and fine tuning are inevitable parts of making sure our products provide best value to our OTA customers and bring most revenue to them, to our airline partners and to Sabre in the process.

Online Customer Performance Engineer is a consultant and an engineer of technical solutions focused on Travel Agencies distribution of airline content and specifically on business and technical performance of this distribution.

Job Description

• The Online Customer Performance Engineer is a consultant and an engineer of technical solutions focused on Travel Agencies distribution of airline content and specifically on business and technical performance of this distribution.

• OCPEs

  • Monitor and manage/tune various business and technical metrics of shopping (search), one of the biggest Sabre’s services (what do we compute, how accurately we compute it, how fast we compute it, how much CPU we spend computing it, etc.)

  • Conduct reactive and proactive research / analyze large sets of data to find clues and patterns

  • Request changes to software and its settings to protect the metrics and grow business

  • Prepare and present reports

  • Address various questions and concerns reported by Travel Agencies.

  • Assist in resolving issues related to air content quality impacting Travel Agencies.

  • Are being consulted during products evaluation and implementation.

  • Collaborate with multiple teams across Travel Solutions, including support teams, sales and technical sales, product & development.

Our perfect candidate

• is communicative and enjoys interactions with internal and external (Travel Agency) teams

• has good verbal and written communication skills, very good or fluent English

• is successful in supporting collaboration across teams

• is reliable and service-oriented

• is familiar with reporting and analytical tools, capable of conducting performance reviews

• has proven ability to work creatively and analytically in a problem-solving environment

• can conduct independent research and gather necessary knowledge

• has at least 3 years of IT experience

Additionally

• travel business/GDS related experience is a plus

• airline/travel agency distribution knowledge is a huge plus

• technical skills - familiar with XML, SQL, SOAP, REST will help

We will give careful consideration to your application and review your details against the position criteria. You will receive separate notification as we progress your application.

Please note that only candidates who meet the minimum requirements will proceed in the selection process.

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