Senior Operations Analyst

Performance Analytics Unit acts as the company's eyes and ears, gathering data on shipments, routes, and warehouse operations. The Unit analyzes data to identify areas for improvement, such as faster delivery times or reduced costs, and provide insights to optimize the entire logistics network.

Main Duties

- Generate insights from tight coordination with ground ops managers to determine Fleet Officers’, Riders’, and Drivers’ optimal performance level

- Build different views for respective regions of responsibility that generate new insights on how to hit cost and operational efficiency targets

- Establish benchmarks that each station should hit in order to achieve the entire region targets 

- Devise process changes and projects to improve operational efficiency for their respective areas

- Lead and manage projects such as dynamic incentive structures for the region