Senior Operations Analyst

Job Description:
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.
One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We're devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.
Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.
Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!
Job Description:
This role is responsible for the day-to-day analysis, research and resolution of various issues identified within a business unit. Key responsibilities of the role include building new procedures, completing complex non-routine analytics, creating reports and reviewing exception testing and processing. These individuals support continuous improvement of processes by identifying trends and understanding the operations environment.
Responsibilities:
• Leads implementation for products/services and operational solutions.
• Manages the design, document, implementation and monitoring of new products/services
• Provides consulting on procedural, technical and/or operational changes
• Advances business products knowledge within operations environment
• Fosters relationships with partners and teammates
• Inspects data to identify issues and trends
• Presents reporting on key performance and implementation status
Required Skills
- Highly organized with strong attention to detail and accuracy
- Typing and Data entry experience
- Excellent written and verbal communication skills
- Experienced with Microsoft Office Suite
- Excellent time management and prioritization skills, with ability to meet deadlines in a changing production environment
- Experience with working independently and on teams
- Able to work overtime when needed
Shift:
1st shift (United States of America)
Hours Per Week:
40