Senior Operations Analyst

ConnectWise is the world's leading software company dedicated to the success of IT Solution providers. As a company our vision is to power a thriving IT ecosystem that transforms what's possible for SMBs. How we do this is by empowering IT solution providers with unmatched software, services, and community to achieve their most ambitious vision of success

ConnectWise provides a work environment where each colleague is valued for their perspectives, skills and talents, is treated respectfully, can communicate openly and is encouraged to develop to their full potential as a contributor to the success of the company and the communities we serve. We value our colleagues and offer a competitive benefits package including medical, retirement investment plans, flexible time away, community volunteer opportunities, master’s assistance program and colleague recognition programs.    

Essential Duties and Responsibilities:

• Provides support to cross-functional teams, with a high attention to detail
• Researches, analyzes, and documents findings
• May influence others within cross-functional teams through the explanation of facts, policies, and practices
• Gathers and analyzes data, develops solutions to problems, and evaluates the effectiveness of new practices and procedures
• Develops and implements solutions to improve overall organizational performance
• Presents findings and recommendations to internal stakeholders in a clear, concise manner
• Monitors and evaluates the effectiveness of new practices and procedures to ensure sustained improvements
• Collaborates with management and staff to identify areas for improvement and to develop new processes, procedures, and automation
• Implements new processes, procedures, systems, and automation when applicable
• Stays current on industry trends and best practices through participation in meetings, workshops, and training sessions
• Conducts surveys and other research to gather data for analysis
• Coordinates cross-functional communication to align initiatives and strategies to drive efficiency
• Analyzes data to identify key performance indicators and ways to measure them
• Monitors accurate and efficient distribution of reports with business intelligence, recommending adjustments as needed

Knowledge, Skills, and/or Abilities Required:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to work independently on projects and processes with general supervision
• Practical knowledge of applicable work area
• Ability to situationally adapt and understand new technology/processes as per business and/or partner requirement
• Strong analytical and problem-solving skills
• Excellent written and verbal communication skills
• Detail oriented with strong project management and organizational skills
• Knowledge of industry trends and best practices, and willingness to stay current on them through participation in meetings, workshops, and training sessions
• Ability to identify risks and opportunities for improvement
• Ability to analyze complex data from multiple sources
• Strong ability to develop solutions or alternative practices to improve performance

Educational/Vocational/Previous Experience Recommendations:

• Bachelor’s degree in related field or equivalent business experience
• 2+ years of relevant experience
• Experience gathering and analyzing data, providing data-driven solutions, and evaluating the effectiveness of new solutions and procedures
• Preferred: Certified Management Consultant (CMC), Project Management Professional (PMP), or other relevant certifications

Working Conditions:

• Onsite/Hybrid/Remote depending on location
• •0-10% travel may be required

ConnectWise is an Equal Opportunity Employer, dedicated to building a diverse and inclusive workforce and providing a workplace free from discrimination and harassment. ConnectWise provides equal employment opportunities to all employees and applicants without regard to race, ethnicity, color, religion, age, sex (including pregnancy), sexual orientation, gender, gender identity or expression, ancestry, national origin, citizenship status, physical or mental disability, genetic information, military/veteran status, marital status, familial or parental status, or any other characteristic or status protected by applicable federal, state and local laws.

The statements above are intended to describe the general nature and level of work being performed by individuals assigned to this job. Other duties may be assigned as needed. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job and/or to receive other benefits and privileges of employment. If you need a reasonable accommodation for any part of the application and hiring process, please contact us at [email protected] or 1-800-671-6898.