Senior Operations Analyst

Mintel is looking for an experienced Senior Operations Analyst to join the dynamic Chicago team.  The Operations Analyst will oversee the day to day activities for 2 large vendor relationships.  Responsibilities include ensuring that all deadlines and SLAs are being met and that any challenges are being eliminated. 

This role is based in Chicago and requires the individual to work a hybrid schedule of 2 days in-office and 3 days remote weekly.

What You Will Be Doing:

• Managing the relationship with the operations vendors:
  • Becoming the point of contact for day to day issues and questions
  • Ensuring that all SLAs are being met
  • Driving continuous improvement efforts
  • Communicating with all stakeholders regularly and escalate issues when necessary
• Maintaining ownership for the operations process, gaining an understanding of the work flow including the systems and processes that support it
• Working with the Product Development team and the QA manager to roll out new information to the vendors and the Mintel quality control team.
  • Assisting with system testing
  • Managing the vendor through all changes and product updates
• Partnering with the IT and Product Development teams to ensure that issues facing the vendor are prioritized
• Documenting all process changes
• Managing one direct report in execution of day to day operational tasks

Who We Are Looking For:

While we may have a wish list, we are always open to looking at different profiles for our roles, so please don’t hesitate in applying even if your experience does not check all of the boxes. We believe there is no one perfect resume for a role, but there is a perfect candidate for us, and that could be you.

• Self-Directed: You take initiative to solve problems and uncover opportunities, and you are eager to take ownership and accountability for the growth of our products.
• Great Communicator: You know how to communicate information across various business lines, adjusting your language to reach technical and non-technical audiences alike.
• Tech-Savvy: You have excellent Microsoft Office skills and are comfortable with the Google suite of products. You have familiarity with marketing email communication platforms, and can adapt to learning new tools and platforms as the business evolves.
• A Collaborator: You bring an energy to the table that encourages and develops internal relationships. You seek out opportunities to partner with peers in your department and across the organization.
• Passionate: You are a positive influence on your teams, and you have the energy, intellect, and humility that draws people to wanting to learn more from you.

Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets

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