Senior Operations Analyst

Ingram Content Group (ICG) is hiring for a Sr. Operations Analyst to contribute to our team in La Vergne, TN. The Sr. Operations Analyst serves as a liaison among technical, operations and business stakeholders to provide daily expert analytical support for distribution and manufacturing. This role identifies gaps, provides recommendations and implements improvement opportunities to meet business requirements, provides complex reporting on key operational performance metrics to other departments, evaluates current reporting and builds new frameworks and methodologies for reporting and data management, oversees and coordinates the reporting and analysis process across the network and ensures that individual reports and metrics are aligned with overall goals.

Want to join a key team that helps the world read?

At Ingram, the Operations team serves a key role within the organization. We ensure that our distribution centers and warehouse facilities function at maximum efficiency. Safety is a core value in our distribution environment. We emphasize this through training, education and accident prevention programs. Process Improvement is another core value, and through innovations such as Goods to Person (GTP) technologies, as well as feedback from our associates, we work toward constant improvement.

What You'll Need:

• Bachelor’s Degree or directly related year for year experience
• 5 years business or data analysis experience
• 3 years experience working with formal Reporting Tools/Platforms (examples: Tableau, Looker, Pentaho, Qlik, Informatica, OBIEE, Talend, SSRS, SQL, Crystal Reports, PL/SQL, PowerBI)

Preferred Skills:

• 1+ years of experience working with R or Python programming
• Experience in a distribution and/or manufacturing environment

What You'll Do:

• Develop reporting to identify areas needing attention and provide the DCs with key operational metrics to achieve the desired goals.
• Provide expert analytical support and ad hoc reporting from various data sources (Qlik, PkMS, Data Warehouse or equivalent, Oracle, etc.)
• Interpret, manipulate and extrapolate large and complex data sets.
• Provide ad hoc reporting and analysis to assist in evaluating capital expenditures, process improvements, and cost reduction opportunities.
• Ensure necessary processes are in place to accurately capture and understand operating metrics.
• Develop models for use in identifying gaps, recommending and evaluating process changes and implementing approved processes.
• Provide daily support and metric monitoring for consumer direct fulfillment accounts and large bulk accounts. 
• Develop and implement new tools and reports to assist in managing distribution center and manufacturing operations.

Essential Physical Demands:

• Ability to travel 5-7 trips per year.
• Ability to read, write, speak, hear, see, think, communicate, concentrate, learn, and work
• Ability to sit at workstation for extended periods of time
• Ability to work effectively using a personal computer for long periods of time
• Ability to operate computer equipment, including keyboard and monitor, phone equipment and other necessary office equipment

Perks/Benefits:

• A highly competitive compensation package with generous benefits beginning first day of employment for Medical/Prescription Drug plans, HSA, Vision, Dental and Health Care FSA.
  • 15 vacation days & 12 sick days accrued annually and 3 personal days
  • 401K match, Life and AD&D, Employee Assistant programs, Group Legal, & more
  • Wellness program with access to onsite gym and basketball court for associates
• Avid reader?
  • Free card registration at the Nashville Public Library
  • Discounted offers to self-publish with IngramSpark®!
• Encouraged continued education with our tuition reimbursement program
• Financial and in-kind opportunities to engage with non-profits in your community
  • Company match program for United Way donations
  • Volunteer opportunities and in-kind drives for non-profits throughout the year
• Casual Dress Code

The world is reading, and Ingram Content Group (“Ingram”) connects people with content in all forms. Providing comprehensive services for publishers, retailers, libraries and educators, Ingram makes these services seamless and accessible through technology, innovation and creativity. With an expansive global network of offices and facilities, Ingram’s services include digital and physical book distribution, print-on-demand, and digital learning. Ingram Content Group is a part of Ingram Industries Inc. and includes Ingram Book Group LLC, Ingram Publisher Services LLC, Lightning Source LLC, Ingram Library Services LLC, Tennessee Book Company LLC, Ingram Content Group UK Ltd. and Ingram Content Group Australia Pty Ltd. 

Ingram Content Group LLC is an affirmative action/equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, work related mental or physical disability, veteran status, sexual orientation, gender identity, or genetic information.

• EEO/AA Employer/Vet/Disabled

• We participate in EVerify.

  EEO Poster in English 
  EEO Poster in Spanish