Senior Operations Analyst

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.

We all have the power to help, heal and change lives - beginning with our own. That's the power of the Cleveland Clinic Health System team, and The Power of Every One.

Job Title

Senior Operations Analyst

Location

Cleveland

Facility

Cleveland Clinic Main Campus

Department

Peds Division Office-Pediatric Inst/Childrens Hosp

Job Code

T32014

Shift

Days

Schedule

7:30am-5:00pm

Job Summary

Join Cleveland Clinic's Main Campus where research and surgery are advanced, technology is leading-edge, patient care is world-class, and caregivers are family. Cleveland Clinic earned the No. 1 hospital ranking in Ohio, the No. 4 hospital ranking in the country, and was ranked nationally in 13 specialties, according to the U.S. News & World Report. At Cleveland Clinic, you will work alongside passionate and dedicated caregivers, receive endless support and appreciation and build a rewarding career with one of the most respected healthcare organizations in the world.

As a Senior Operations Analyst, you will manage the Pediatric Cancer, Rheumatology and Infectious Disease departments' operations, provide direct management for the Pediatric Infusion Center and Sickle Cell Program and lead the outpatient operations team for Cleveland Clinic Children's. Management of department operations includes budget development, clinical operations and patient access, employee management and non-staff productivity. You will also assist in the development of department strategic initiatives aligned with the institute and enterprise.

The ideal candidate is someone who:

- Holds a bachelor's degree in Business, Health Care Administration or related field.

- Has strong clinical management experience and a data analytics skillset.

- Demonstrates a strong work ethic and decisive judgement.

- Has excellent analytical, critical thinking and communication skills.

As a Senior Operations Analyst, you will work in a supportive, dynamic and technologically advanced environment that allows you to discover, learn and grow. Opportunities for professional development and growth are endless within Cleveland Clinic as you will learn about and manage high level health care budgets, strategic planning and execution and team building. You'll remain professionally challenged as you shape the career of your dreams and find where you belong, here at Cleveland Clinic.

Cleveland Clinic provides what matters most: career growth, delivering world-class care to our patients, continuous learning, exceptional benefits and working for an organization that offers many long-term career paths. Join us and experience a culture where opportunities to advance and the support to get there go hand-in-hand.

Job Details

Responsibilities:

• Manages the organization and management of department operational and business activities.
• Supports the application of CC operating procedures and communicates with management to ensure understanding and compliance with policies/procedures.
• Manages the selection and placement of new employees, performance evaluations and corrective actions.
• Interprets and communicates policies/procedures and communicates relevant changes.
• Develops and manages departmental operating budgets and educational funding activities and monitors cost variances.
• Identifies and leads key department cost management initiatives to achieve quantified results.
• Develops strong understanding and co-leads the direction/monitoring of the revenue cycle for the department professional billing and reimbursement and associated technical centers within department.
• Manages operational areas and identifies and drives improvement opportunities in key areas including, patient access, patient experience, service line cost management, quality management, employee engagement and other department functions that support the overall institute performance.
• Implements strategic initiatives within the department including institute growth strategies, new practice acquisitions and marketing plans.
• Note: Level of administrator is dependent on the review and applications of organizational criteria that includes, but is not limited to: Budgeted FTE's, budgeted operating expense, number of sites and locations, and staff FTE's.

Other duties as assigned.

Education:

• Bachelor's Degree in Business, Health Care Administration or related Field.
• Excellent analytical, verbal and written communication skills.

Certifications:

• None required.

Complexity of Work:

• Requires critical thinking skills, decisive judgment and the ability to work with minimal supervision.
• Must be able to work in a stressful environment and take appropriate action.

Work Experience:

• Five years progressively responsible related work experience, including supervisory experience.
• A Master's Degree may offset two years of the experience requirement.

Preferred Qualifications:

• Data analytics experience
• SQL experience
• Microsoft Excel experience
• Tableau experience
• Epic Billing is a plus

Physical Requirements:

• Requires extensive sitting and dexterity to perform work on a PC and ability to walk to attend meetings; must have normal or corrected vision and the ability to verbally communicate to employees and patients.

Personal Protective Equipment:

• Follows Standard Precautions using personal protective equipment as required for procedures.

Keywords: SQL, Microsoft Excel, Tableau, Data Analytics

The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our employees and applicants for employment in our tobacco free and drug free environment. All offers of employment are followed by testing for controlled substance and nicotine. Job offers will be rescinded for candidates for employment who test positive for nicotine. Candidates for employment who are impacted by Cleveland Clinic Health System's Smoking Policy will be permitted to reapply for open positions after 90 days.

Cleveland Clinic Health System administers an influenza prevention program as well as a COVID-19 vaccine program. You will be required to comply with both programs, which will include obtaining an influenza vaccination on an annual basis, and being fully vaccinated against COVID-19, or obtaining an approved exemption.

Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility.

Please review the Equal Employment Opportunity poster.

Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities