Senior Operations Analyst - Remote

Responsibilities

Plans and manages large projects. Coordinates resources to implement new systems, programs and processes within the department. Provides detailed project design documentation, project plans and process flows to present to leadership. Guide and support projects, process, implementation and training teams.

Makes design and process decisions. Conducts and/or facilitates complex business analysis for large process, quality and process improvement projects within the department and across Mayo Clinic's three group practices and Mayo Health System. Must demonstrate an understanding of operations, processes, systems, regulations, clinical practice and payers.

Coordinates teams of resources to ensure large project efforts are completed on time and within budget. Provides regular updates to senior leadership. Solicits and makes key decisions.Analyzes, designs, and redesigns processes, workflow, and systems to ensure quality, effectiveness and efficiency, identifies resource impact, and manages the implementation. Leads and facilitates process improvement initiatives. Has a detailed understanding of project management and incorporates these skills while coordinating projects across mayo.

Participates in the design, development and implementation of new business process and system applications in collaboration with Systems Services and Information Technology staff.Leads effective meetings, workgroups, and committees which include participants throughout Mayo Clinic. Facilitates and negotiates as needed to resolve issues. Specifies and acquires resources for project completion. Demonstrates ability to make appropriate decisions regarding complex operational issues having an department or Mayo Clinic impact. Interacts collaboratively with various departments to support and direct activities and work flows. Collaborates with leadership to resolve department, compliance, state and federal issues.

May provide direct supervision to staff. Works with external vendors and/or internal stakeholders as a subject matter expert to analyze issues and resolutions. Mentors and develops staff. Maintains knowledge of current healthcare environment. May need to present before local, state and national conferences and user group meetings. Understands and is accountable for ensuring a control environment is maintained to preserve Mayo's Standard of Ethics and minimize the financial and legal risks for Mayo. May work evening and weekend hours and travel as needed.

The Senior Operations Analyst role is an exciting position with abundant opportunity to connect with Clinical Documentation Integrity and Data and Analytics colleagues. Successful candidates enjoy telling stories with data, writing complex SQL queries, and creating insightful visualizations with Tableau. Preference will be given to candidates with Agile experience and Epic certifications.

This role is 100% Remote; can work from anywhere

Schedule Details

Primarily Monday-Friday schedule (8:00am-5:00pm), subject to business need.

This role is 100% Remote; can work from anywhere

Equal Opportunity Employer

As an Affirmative Action and Equal Opportunity Employer Mayo Clinic is committed to creating an inclusive environment that values the diversity of its employees and does not discriminate against any employee or candidate. Women, minorities, veterans, people from the LGBTQ communities and people with disabilities are strongly encouraged to apply to join our teams. Reasonable accommodations to access job openings or to apply for a job are available.

Qualifications

Bachelors with 10 years of relevant experience or Masters with 6 years relevant experience. Relevant experience is considered in Finance Revenue Cycle, or Healthcare.

Additional Qualifications

Previous healthcare experience preferred. Knowledge and experience in Project Management is required. Extensive knowledge of physician and hospital billing systems for Governmental, managed care and commercial payers is preferred. Customer-service oriented, timely in responses to requests for service/information, able to manage multiple tasks and priorities, have the ability to work independently and possess leadership skills. Requires knowledge of revenue cycle systems.

Site Description

Over the next four years, Mayo Clinic is making significant investments in both the physical and technological future of health care, through doubling the size of the Mayo Clinic campus in Phoenix, inclusive of practice, education, and research activities. Mayo Clinic's campuses in Arizona are located in Phoenix and Scottsdale, in the beautiful Sonoran Desert. The region is known as the Valley of the Sun, a metropolitan area with more than 4 million residents in 25 cities and towns.

With Phoenix being the fifth largest city in the nation, this sunny "desert metropolis" offers the amenities of a big city in the midst of a strikingly beautiful, rugged, southwest landscape.

Scottsdale frequently earns praise as a highly desirable place to live. The city's more than 200,000 residents enjoy a vibrant mix of culinary hot spots, arts and entertainment, professional and collegiate sports teams, and community resources. The region's desert climate promotes an outdoor lifestyle with a full complement of sports and recreation.

Why Mayo Clinic?

Mayo Clinic is the nation's best hospital (U.S. News & World Report, 2021-2022) and ranked #1 in more specialties than any other care provider. We have a vast array of opportunities ranging from Nursing, Clinical, to Finance, IT, Administrative, Research and Support Services to name a few. Across all locations, you'll find career opportunities that support diversity, equity and inclusion. At Mayo Clinic, we invest in you with opportunities for growth and development and our benefits and compensation package are highly competitive. We invite you to be a part of our team where you'll discover a culture of teamwork, professionalism, mutual respect, and most importantly, a life-changing career!

Mayo Clinic offers a variety of employee benefits. For additional information please visit Mayo Clinic Benefits. Eligibility may vary.