Senior Operations Associate

Arch is a Series B financial technology company that automates the management of private investments improving access understanding and the human experience of investing across asset classes. 

Private investments such as venture capital hedge funds and private equity make up roughly 25% of the investment universe. Traditionally investors advisors banks families and managers track hundreds of investments in complicated spreadsheets file folders and busy inboxes. Not only is this tedious and time-consuming but it is rife with opportunity for manual data entry errors inconsistent reporting and lost information. Enter Arch.

Arch delivers standardized data documents and insights in a single platform avoiding the need to chase information across dozens or hundreds of ‘portals’. Our purpose is to save investors’ time while empowering them to make more informed investment decisions leading to better financial outcomes. 

We are a fast-growing dynamic team of 200+ serving over 400 clients including several of America’s largest banks families and financial institutions. We’ve over doubled the size of the company every year since inception and we are looking to hire in all departments as we scale.

We’re looking for a Senior Associate to support Arch’s various client segments and help ensure consistent high-quality delivery across onboarding and post-onboarding workflows.

In this role you’ll partner closely with Client Implementation Specialists and cross-functional teams to support clients such as RIAs Multi-Family Offices and advisory firms. You’ll focus on operational execution data quality reporting accuracy and client readiness while helping scale the systems and processes that support account growth.

This role is ideal for someone who enjoys working cross-functionally thrives in fast-moving environments and takes pride in delivering reliable polished client experiences.

• Support day-to-day Operations efforts by partnering closely with Account Managers and Implementation Specialists to align priorities track account health and execute operational initiatives.

• Help ensure consistent high-quality client experiences by monitoring data accuracy reporting reliability and operational follow-through across accounts.

• Support operational excellence by maintaining strong standards around data integrity documentation and delivery timelines.

• Monitor incoming data from clients and institutional sources identifying discrepancies and resolving issues quickly.

• Assist with client-specific reporting needs and data customization translating technical requirements into clear client-facing outputs.

• Support ongoing account updates reconciliations and documentation workflows including tax-related deliverables when needed.

• Act as a connective layer between Account Management Client Implementation Product Data and Operations teams to support new workflows tools and process rollouts.

• Coordinate internally to ensure client needs are met efficiently and consistently.

• Maintain detailed account documentation and notes in internal systems to support continuity and handoffs.

• Share insights from account workflows to inform product and process improvements.

• 1-2+ years of professional experience in operations project management client support consulting finance or a related field.

• Strong organizational and project management skills with the ability to juggle multiple priorities and see work through to completion.

• Detail-oriented and analytical with the curiosity to investigate issues ask thoughtful questions and validate information across systems.

• Comfortable working independently in a fast-paced environment while collaborating closely with cross-functional partners.

• Clear communicator who can translate operational or data-related details into actionable insights.

• Familiarity with financial or data-driven environments or the ability and interest to quickly learn how investment or reporting data is structured and shared.

• Experience in wealth management private funds family offices accounting or fintech.

• Exposure to concepts like IRRs capital calls K-1s or NAV reporting.

• Experience with SQL or interest in developing technical and data analysis skills.

All of our full-time roles are based onsite at our New York City office where our team thrives on in-person collaboration and dynamic teamwork. Being onsite daily enables us to build strong connections collaborate effectively to solve challenges and foster an engaging environment focused on shipping product and delivering exceptional service to our clients.

We encourage applicants currently located in or willing to relocate to the NYC area to join us in this exciting hands-on workspace.

• Strong Team - You’ll be backed by a strong team that consistently exceeds client expectations and ships new products quickly.

• Your work is high impact - Being part of a small team means you have real responsibility and impact from day one. You'll be involved in discussions that drive the growth and direction of our platform from the very beginning.

• Product Market Fit - We have strong product market fit exceptionally low churn and have grown mostly organically through word of mouth.  

• Team community and camaraderie - We have enormous trust in each other and always do what we can do to support one another. We're always ready to step in to help.

• Great office - we’ve invested in a great space for the Arch team to come together at 18th and Park in Manhattan (the old Buzzfeed / NYT headquarters).

• Lunch is on Us - Grab lunch on us while you’re in the office and take a break to laugh brainstorm or just hang out with your teammates over a meal.

What We Do

Arch is an Alternatives Management Platform streamlining the entire lifecycle of alternative investing — from logging into portals and collecting K-1s to automating capital calls and delivering real-time reporting. With Arch investors gain on-demand reporting real-time insights and visibility across their private equity venture capital hedge funds real estate and other private investments. Arch supports $250 billion in private assets across 450 leading allocators including 150 single family offices 100 RIAs and multi-family offices four of the top 20 global banks seven of the top 20 accounting firms as well as prominent fund administrators law firms and institutions. To learn more or request a demo visit arch.co/contact. Follow Arch on X (@gotk1s) or LinkedIn or visit us in our New York City headquarters for more information.

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