Senior Operations Coordinator

Position Summary

The responsibilities for this role can be split into three primary categories:

1. Field Support (50%)
2. Inventory Management (30%)
3. Hardware R&D (20%)

Field Support (50%)

• Oversee Looma field support technicians & systems to quickly identify, resolve, and mitigate against in-field network issues 
• Identify network trends & recommendations to continuously improve network uptime & efficiency 
• Maintain proficiency in Looma’s proprietary network management software to provide technical support to internal & external stakeholders 

Inventory Management (30%)

• Maintain an accurate inventory count of physical items at Looma’s Raleigh-based storage facility
• Receive and inspect incoming deliveries for quality and accuracy  
• Organize supplies for large-scale launch projects and one-off maintenance needs

Hardware R&D (20%)

• Conduct field tests for new screen, fixture, or software designs
• Share feedback & optimize designs for improved customer experience 
• Assist in building out training materials for upcoming deployments 

Attributes

• Growth-oriented: desires to work in a fast-paced, dynamic environment
• Problem solver: enjoys resolving issues & overcoming obstacles
• Structured: highly organized in all work environments (email, desk, office, etc.) 
• Excellent communicator: adept in both written and verbal communication
• 2+ years of experience in operations, product management, or a related field, strongly preferred
• Digital technology experience and interest, strongly preferred
• Ability and desire to visit our Raleigh-based storage facility ~3 days/wk, required

Structure & Compensation 

Looma will provide a competitive compensation package consisting of base salary and stock options. All Looma compensation packages include some cash / equity flexibility (i.e. you can opt for more equity and less cash or vice-versa).

Benefits

• Employee coverage for health, dental, and vision (gold plan)
• Unlimited PTO (3-week minimum)
• Flexible office setting (office, flex, or WFH, with associated stipends)
• Craftsmanship stipend
• Paid parental leave
• 401(k) plan