Senior Operations Data Engineer

The Senior Operations Data Engineer will support business operations by creating system requirements, identify data elements and sources, and build data pipelines to support actionable insights. Solutions will require collaborating with multiple stakeholder groups; analyzing data related to different processes, products, and services. The role will actively participate in the data integration, orchestration, collaboration and support the data needs of the organization. In addition to initiatives identified by executive leadership, Senior Operations Data Engineer is expected to support process improvement and customer support initiatives via data solutions. The position will also support organization's digital transformation goals.

Primary Responsibilities:

• Analyze business needs of customers and operations, analyze information systems, and propose data solutions
• Develops,constructs, and develops data models
• Develop data pipelines; orchestrates the data integration; provide on-going support for data related activities
• Cleanses, validates, and ensures accuracies & consistencies
• Enables data mining and robotic process automation between business applications and processes
• Work effectively with data related to different business processes, products, and services
• Create supporting documentation for design and solution specifications
• Partner with developers in embedding data interfaces into different information systems
• Remediate data-related issues during testing with QA and UAT teams
• Collaborate with other reporting, visualization, and analytics departments
• Communicate effectively with various stakeholders (business vs technical, associate vs leadership, staff vs customer)
• Support training, creating user manuals, and providing post-production warranty
• Serve as change agent who motivates end users in adopting new methods of viewing and using data and interactive dashboards
• Provide production support to customers and operations staff encountering issues with reports, dashboards, and data visualizations
• Discovers opportunities to enhance information through data acquisition and integrations
• Perform root cause analysis, and identifying opportunities for improving the different data interfaces in use by operations
• Creating and maintaining a 'playbook' to troubleshoot commonly occurring problems
• Serving as a lead for departmental projects and process improvement initiatives involving data
• Assist in developing strategic roadmaps for key data systems and contribute to project planning
• Assist in creating business cases including forecasting effort (cost) and risk vs. return analysis for data solutions
• Assist with special projects

Requirements:

• Bachelor's degree in Computer Science, Information Systems, or Engineering
• 5-7 years as a Business Intelligence (BI) developer
• 5-7 years exposure to full software development lifecycle
• Ability to reviewing artifacts like user stories, context diagrams, flowcharts, use cases
• Ability to design, develop, and maintaining BI solutions
• Proficiency in SQL, experienced in writing and de-bugging complex queries, stored procedures
• Proficiency in Microsoft Power BI, SQL Server Reporting Services (SSRS), and SQL Server Integration Services (SSIS)
• Proficient with Microsoft Office suite, including Visio
• Strong communication skills - must be able to liaise with business and technical staff
• Strong presentation skills - must be able to converse with Director-level management
• Exposure to health care operations
• Analytical thinking
• Excellent oral and written communication skills
• Facilitation skills
• Team ethic
• Customer service mindset

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

NCQA is a drug free workplace. NCQA recruits, hires, trains and promotes individuals, and administers any and all personnel actions, without regard to race, color, religion, national origin, age, sex, pregnancy, citizenship, familial status, disability status, veteran status, genetic information, or other protected statuses under applicable state and federal laws.

NCQA will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c).