Senior Operations Executive (Platform)

GoGoX · Other US Location

Company

GoGoX

Location

Other US Location

Type

Full Time

Job Description

What you will deliver

  • Develop and execute strategies to attract and onboard new drivers, ensuring a steady supply to meet operational demands
  • Manage and monitor recruitment campaigns, leveraging online platforms, local communities and referral programs
  • Conduct necessary training sessions for new drivers or regular training updates on best practices for existing drivers
  • Monitor driver performance and address issues related to behavior or compliance
  • Build strong relationships with drivers to enhance satisfaction and retention through well-planned programs and engagement campaigns
  • Handle drivers enquiries, complaints and other operational issues raised 
  • Handle ad-hoc duties as assigned
    Team Management:
  • Manage a team of 2 executives on daily operation activities
  • Train and support team members to enhance productivities and customer satisfaction
  • Proactively develop initiatives to drive customer excellence of the department 
  • Be the first contact point for solve customer complains
  • Monthly provide performance feedback to team members

Who you are

  • Degree holder or above
  • With 3-5 years relevant working experience in recruiting and managing drivers (preferably logistics platform companies)
  • Hands on and on-site person 
  • Can travel to the site as job requirement
  • Proficient in Microsoft Office, with basic computer and software knowledge
  • Good problem solving, communication, analytical skills, and ability to work under pressure
  • Excellent interpersonal skills, self-motivated, and well organized
  • Enthusiastic in logistics, technology, and e-commerce industries

What We Offer

  • Competitive salary package
  • 13th month salary
  • Insurances as Vietnamese labor on full gross salary law
  • Private premium health care package
  • Clear growth path
  • Company trip, and other benefits according to company policy
  • A multi-cultural team
  • A company provides casual, flexible, and pet friendly working environment
  • A company promotes learning, continuous improvement, and personal growth
  • Better work-life integration
Apply Now

Date Posted

12/30/2024

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