Senior Operations Lead

Date Posted:

2023-04-27

Country:

United States of America

Location:

CAO05: CCS-Cleveland, OH 9800 Rockside Rd, Valley View, OH, 44125 USA

Carrier is the leading global provider of healthy, safe and sustainable building and cold chain solutions with a world-class, diverse workforce with business segments covering HVAC, refrigeration, and fire and security. We make modern life possible by delivering safer, smarter and more sustainable services that make a difference to people and our planet while revolutionizing industry trends. This is why we come to work every day. Join us and we can make a difference together.

About This Role

Supervises a team of entry to intermediate level Field Service professionals or supervisors of Field Service Technicians. Manages day-to-day priorities in solving client issues received by the team. Optimizes manpower and resources, responds to complaints of customers, and escalates key issues to senior management.

Key Responsibilities

• Administer service contracts to optimize profits, verify obligations are met, ensure customer satisfaction and retention
• Proactively monitor, pursue and assist with the selling of field service and repair opportunities in an effort to ensure pull-through revenue goals are met
• Assist leadership in driving on time, within budget completion of service jobs
• Manage all time charged to jobs including approvals of timesheets and Procard transactions (billable vs non-billable)
• Manage day-to-day execution of T&M, fixed price, service contracts, and projects
• Manage accounts receivable and assist with the resolution of customer billing disputes
• Procure parts and materials for scheduled maintenance, repairs, and emergency service calls
• Manage warranty and startup jobs
• Complete booking of new jobs and set up of billing plans
• Review open orders daily to ensure the timely completion of jobs

Required Qualifications

• High School Diploma or GED
• 2+ years of service management work experience

Preferred Qualifications

• Bachelor's Degree
• Relevant experience in the HVAC industry
• Strong Experience in Microsoft Office Suite, Salesforce, and SA

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RSRCAR

Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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