Senior Operations Manager

Misfits Market is a mission-driven company creating the affordable online grocery store of the future. We’re a high-growth startup whose north star is making high-quality food more accessible to more people. By tackling inefficiencies in the food system, we’ve created a new supply chain that brings value to farmers and food makers, fights food waste, and saves our customers an average of twenty five dollars per order. Since 2018, our passionate and motivated team of problem solvers has built a full online grocery marketplace and rescued more than 228 million pounds of food. With each new zip code we serve (we’re up to 38,000 now!), we’re one step closer to our goal of eliminating food deserts in America by 2025.

We are looking to hire a Senior Operations Manager to manage the production side of our Delanco, NJ fulfillment center, which is our flagship operation. You will plan, organize, control, and direct the production activities of the entire facility, plus be a truly motivating people leader. This role reports to the Senior Director of Operations.

You will: 

• Create new policies and procedures that improve productivity at the fulfillment center and enforce Misfit Market’s safety and quality control standards
• Oversee daily task execution, ensuring the tasks are properly allocated amongst the workforce and executed with precision
• Oversee the center’s production equipment and functionality, working to ensure all components of the facility are functioning properly
• Regularly execute quality assurance checks on product and procedures
• Define roles and responsibilities in an evolving start-up environment
• Partner with the HR and Talent team to develop talent pool
• Manage each aspect of budget and expense control to meet or exceed all budget and productivity performance guidelines and benchmarks
• Ensure proper receipt, reconciliation, distribution and shipment of all merchandise to the appropriate customers
• Oversee distribution fundamentals to maintain asset integrity and adherence to corporate policies
• Monitor and control all production discrepancies by reviewing, researching and reporting all issues through proper channels
• Conduct open communication and meetings with team member staff to address concerns and issues
• Review changes in distribution philosophies to increase operational efficiencies and strive for continuous improvement, while planning strategically for the future of the business

You are:

• Bachelor degree preferred
• 7+ years in a high-paced operational role, including but not limited to warehouse, distribution center, fulfillment center or supply chain management, with proven management skills and experience
• eCommerce Operations and pick-pack order fulfillment experience preferred
• Ability to operate in a high-paced fulfillment center environment which includes standing for extended period of times, exposure to hot and cold temperatures, the operation of commercial machinery and the movement of heavy loads
• Commitment to teamwork, a positive attitude, and an excellent work ethic
• Willingness to fill a variety of shifts, including evenings and weekends
• People management experience is required

Benefits:

• Unlimited PTO
• Free Misfits Market subscription
• Multiple health, dental, and vision plan options 
• Life Insurance
• 401k plan 
• Commuter benefits

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