Senior Operations Manager (24-031)

CTI seeks a Senior Operations Manager to join our dynamic and collaborative team. Supporting the United States Special Operations Command (USSOCOM) to assist in designing, implementing, maintaining, and administering a growing cloud and on-premises network infrastructure solution to support modern Mission Control. As a Senior Operations Manager, you will be part of an engineering and IT operations team responsible for designing and developing scalable, maintainable, highly available network systems that meet mission requirements.

Responsibilities of the Network Engineer include but are not limited to:

• From an IT perspective, oversee the management and personnel assigned to design, implement, administer, and innovate within USSOCOM's MCS-COP program and PEO-SDA.
• Manage project objectives, test plans, system configuration, and evaluation processes.
• Manage information technology projects, resources, schedules, and performance, including identifying, managing, resolving/mitigating operational issues and risks.
• Maintain awareness of the MCS-COP environment's authorities, roles, responsibilities, and other policy issues.
• Evaluate reports, lessons learned, recommendations, and other documents to help guide the PEO's efforts.
• Work with project leads to lend programmatic subject matter expertise as required.
• Assist with creating technical and governing documentation, while collaborating with developers and project leads.
• Manage resources, identify staffing gaps, and conduct performance and training assessments.
• Develop and manage administrative routing processes to streamline approval processes.
• Support other government operation-focused requirements.

This position is required to be onsite at USSOCOM's HQ and offsite facilities in Tampa, FL.

Requirements

Necessary skills and experience:

• Ability to work with others to coordinate efforts, resolve cross-team issues and communicate changes.
• Experience in briefing, writing, and communication.
• Minimum 3 years of experience in managing project objectives, test plans, system configuration, and evaluation processes.
• Solid understanding of business processes and operational best practices
• Candidates must hold an Associate degree in project/operations management or a related field and have at least 9 years of relevant work experience, or A Bachelor's degree in project/operations management or a related field with 7 years of experience or a Master's degree in project/operations management or a related field with 3 years of experience.
• Must have an active U.S. government Top Secret security clearance and must be SCI eligible. U.S. Citizenship is required as only U.S. citizens are eligible for a security clearance.

Beneficial skills and experience:

• Proven experience in operations management, preferably in a similar industry or organization
• Strong leadership skills with a strong technical curiosity, security-minded, and a "let's figure it out" attitude.
• Excellent problem-solving and decision-making abilities
• Exceptional communication and interpersonal skills

Benefits

CTI is a rapidly growing company offering the following:

• Medical, dental and vision insurance
• H.S.A. (partially funded by CTI) and Flex Spending
• Company-paid life insurance/AD&D and disability insurance
• Optional supplemental life, critical illness, hospital indemnity and accident insurances
• Paid vacation, sick leave and holidays
• 401k plan with Safe Harbor contribution
• Tuition reimbursement/professional training options
• Employee Assistance Program
• Travel Assistance
• Financial Planning Assistance
• Voluntary Pre-Paid Legal
• Flexible schedules with telecommuting options
• Service awards program

CTI is an Equal Opportunity employer and shall abide by the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity or national origin. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.