Senior Operations Manager

At Iron Mountain we protect what our customers value most, from the everyday to the extraordinary. We build customer value around the world with a passion for preserving the physical, transforming the digital, and respecting the environmental. We pioneered the industry for global records and information management and have established some of the best customer relationships in the industry with 95% of the Fortune 1000 companies among our 225,000 loyal customers. Here, you'll bring your expertise and creativity to a workplace that thrives on continuous improvement. Here, you'll be part of a global workforce that embraces the differences among us. And here, we'll encourage you to Climb Higher for the benefit of our customers and each other. There is so much more, but enough about us. We can't wait to hear about YOU.

Overview

The Manager serves as the focal point for matters of collaboration among the leadership team, and the principle point of coordination with adjacent departments. As a trusted and empowered manager, this individual assists the Director with financial, operational and general management activities for the entire program. This role is also responsible for leading and executing select strategic initiatives that drive revenue growth, increase contribution margins and deliver increased process efficiency for the entire business.

Additionally, this role is responsible for the design and execution of communications specific for the program to internal and external stakeholders including employees, leaders and clients. She/he owns all leadership and planning forums and communication channels including QBR's, annual planning meetings, events and other leadership forums.

She/he also occasionally represents program and may be a proxy for the Director when needed. This requires having a deep understanding service portfolio, value propositions, financial measures and performance, product/service roadmaps, successes, plans, and team members.

The role serves as liaison to selected strategic partners for matters of collaboration. Plays an important role in evaluating performance results, identifying and assessing risk factors, managing action item registers and action trackers.

This role also plays a key role collaborating alongside the HR Business Partner and operations leadership team in the execution of the program workforce strategy, identifying talent, and opportunities to better align talent and organizational design to strategy.

• Leads strategic initiatives and reports risks, opportunities results to Leadership
• Organizes and gathers data and points of view from various internal and external sources and synthesizes this into actionable information and recommendations to DM leaders and other executives
• Serves as a focal point for program commitments, and may be designated to represent the overall business intentions, performance, status and plans to various forums
• She/he works cross-functionally to mobilize Iron Mountain-wide resources to:
• Communicate the vision, mission and status
• Interlock plans and initiatives
• Identify and execute on opportunities for collaboration and or improvement
• Monitors budget and actuals and identifies gaps and creates action plans
• Prepare and direct meetings originated the Director and follow-up on subsequent action items.
• Ensure that staff meetings are well planned and as efficient and impactful as possible
• Anticipate and direct resolution of issues as needed
• Liaise with internal communications to ensure alignment with strategic messages across the organization
• Develops presentations and communications deliverables for the Director as needed
• Plan, organize and lead business reviews to ensure that departmental goals, objectives and overall progress are being measured and reported on
• Test alignment and impact of initiatives against long term strategy.
• Ensure and track that all employees have goals and objectives that drive achievement of the program

Experience

The successful candidate will have significant experience working in strategic planning, finance(mortgage) or strategy functions. Five or more years' of experience as a Program Manager, Communications Manager or Manager. Excellent communication skills, trust-based approaches to issue management, and strong mortgage/financial acumen.

If internal candidate, may be identified as a high potential employee.

Organizational Interlocks

• Mortgage Professional
• Product Management
• Finance
• Operations
• IT
• Corporate Strategy
• Human Resources
• Internal Communications
• Completion of Strategic initiatives on time/on budget
• IGDS leadership

Background/ Experience

• 5+ years working in the mortgage industry
• 5+ years of business leadership in marketing, customer experience, customer loyalty, customer care, or business unit management
• 3+ years of experience managing complex initiatives and delivering on measurable goals
• 3+ years of experience with general business management
• Project Management Professional training
• Proven experience motivating and managing indirect reports and organizations

Skills

• Project management
• Strong communication skills
• Ability to simplify complex information to communicate to various audiences
• Flexibility to take on a wide range of initiatives
• Ability to influence and navigate across the organization

Location

Must be Dallas Metroplex based. This is not a remote position.

Category: gja_Operations Group

Iron Mountain Incorporated, founded in 1951, is the global leader for storage and information management services. Trusted by more than 225,000 organizations around the world in approximately 50 countries, Iron Mountain stores and protects billions of valued assets, including critical business information, highly sensitive data, and cultural and historical artifacts.

Providing solutions that include information management, digital transformation, secure storage, secure destruction, as well as data centers, cloud services, and art storage and logistics, Iron Mountain helps customers lower cost and risk, comply with regulations, recover from disaster, and enable a digital way of working.

Our Cores Values and Code of Ethics are our north star. They provide a solid base for how we do business and behave every day, so each one of us can experience exceptional.

If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to [email protected]. See the Supplement to learn more about Equal Employment Opportunity.

Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.

To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE

Requisition: J0051774