Senior Operations Manager

StealthCo is building a virtual-first, home-based cardiac rehab (CR) solution that provides a comprehensive set of tools to educate, rehabilitate, and empower heart disease patients to live the lives they aspire to live, and in doing so, reduce their lifetime all-cause mortality risk by 50%. By leveraging technology and evidence-based care plans that are infused into a behavioral change framework, StealthCo’s virtual CR program reduces barriers to care and effectively addresses patients’ physical and mental health needs from home. By extending CR services to eligible patients that hospital outpatient-based programs do not have capacity for, StealthCo allows Health Systems to serve a broader patient base and gain a new profit center. Further, our clinical model has the flexibility to scale across all heart and vascular service lines and beyond, reducing mortality risk for the chronic disease patients who need this care the most.

As the StealthCo’s Senior Operations Manager, and second operations hire, you will work with our Head of Operations and external engineering partners to design, develop, test, deploy, and iterate on our core tech stack to deliver a world class patient experience and tech platform. 

At StealthCo, your scope will cover the entire tech stack. You will deploy and maintain cloud based architectures, lead Health System partner security reviews and integrations, and support the launch of innovative patient-facing app features that drive behavior change. If you like building products that change lives, and aren’t afraid of a challenge, we look forward to hearing from you!

• You will work closely with external health system partners across clinical, coding/billing, compliance, operations, technology and innovation teams to collect requirements and develop implementation plans accordingly
• You will develop and support a health system go-to-market/implementation playbook and operational organizational policies and procedures
• You will own the project management and execution of health system implementations
• You will partner with internal stakeholders including the Head of Product, Chief of Staff and Director of Clinical Programs to ensure implementation plans are achievable
• You will build dashboards using BI tools to monitor and manage key operational performance success metrics day-to-day
• You will support development and management of clinical capacity management model
• You will lead ad-hoc operational initiatives to identify and resolve issues, improve quality and performance

• 10+ years of operations experience and a minimum of 5 years in clinical operations and care delivery experience
• 3+ years of health system partner implementation management experience
• You will need experience at a high growth/fast-paced company or environment 

• You have experience working cross functionally with clinical and technology teams to develop new tech-enabled clinical services
• You possess excellent written communication skills and ability to work in a growing, distributed leadership team
• You have the ability to work independently to deliver high quality output
• You have experience using a variety of applications and software including BI tools (Tableau, Looker), Google Workspace, Notion, and others

• Optimizes Work Processes. You are aware of the most effective and efficient processes to get things done, and are focused on continuous improvement.
• Manages Ambiguity. You deal comfortably with the uncertainty of change, and are calm and productive, even when things are up in the air.
• Communicates Effectively. You are effective in a variety of communication settings: one-on-one, small and large groups, or among diverse styles and position levels.

• In-office: New York, NY
• Remote: Alabama, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, District of Columbia, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin, Wyoming

Full-time base salary range of $140K-$180K plus equity and benefits.