Senior Operations Manager (Hybrid)

We are interested in every qualified candidate who is eligible to work in the United States. However we are not able to sponsor visas or take over sponsorship at this time.

The Senior Operations Manager is a high-level operations role responsible for the end-to-end performance and long-term strategy of multiple Contact Center functions (Service Application Support Loan Processing Collections and Complaints) across all relevant P&Ls. This position is a key member of the senior leadership team acting as an organizational architect on functional strategy and operational excellence. The ideal candidate will be focused on driving consistent results anticipating problems and cultivating an adaptable globally aligned culture. This role reports to the Director of Operations.

Responsibilities: 

• Help define and execute the strategy and vision for core contact center functions across P&Ls ensuring all initiatives are fully aligned with executive-level and global business goals.
• Direct the creation and utilization of sophisticated global data analysis and reporting infrastructure to identify systemic risks interpret emerging trends and inform strategic decisions.
• Develop and engage Operations Leaders establishing a consistent high-performing culture of innovation and “Best Answer Wins” across the entire contact center organization.
• Own and nurture strategic relationships with P&L Leads stakeholders and critical support functions (e.g. People Resources Strategy and Operations Technology) to drive optimal resource allocation and ensure cross-functional alignment on global performance and objectives.
• Proactively identify champion and lead complex organization-wide transformation and change management initiatives that build highly sustainable adaptable and scalable global operations.
• Lead internal and external communication for the function including formal presentations of key performance and strategic updates to the executive team.

• 10+ years of extensive proven experience in contact center operations management or a similar executive leadership role with a focus on managing full functional performance and P&L impact.
• Demonstrated success in leading a function through large-scale organizational change and driving successful business outcomes globally.
• Exceptional expertise in strategic planning directing complex data analysis and developing executive-level strategies to address challenges and capitalize on global opportunities.
• Highly developed executive communication and presentation skills with proven ability to influence decisions at the highest levels of the organization.
• Deep commitment to fostering an inclusive culture and demonstrated success in mentoring and developing leaders at the Department Manager (DM) level and above.
• Proven ability to build and maintain strategic partnerships with C-level leaders and cross-functional partners.
• Experience in financial services is required with experience in banking products and management preferred.  

Compensation:

The budgeted annual salary range for this position is $108000 to $156000. Actual annual salary will be determined based on qualifications skills experience and level assessed during the hiring process and may fall outside of the range shown. Additional compensation for this role may include a bonus and restricted stock units. All full-time employees are eligible to participate in Company benefits described in more detail here.

What We Do

Enova International (NYSE: ENVA) is a leading online financial services company that serves small businesses and consumers who are underserved by traditional banks. For over 20 years Enova has provided over $67 billion in loans and financing to more than 14 million customers by offering a suite of market-leading products powered by the company's world-class analytics machine learning algorithms and proprietary technology. You can learn more about the company and its portfolio of businesses at www.enova.com.

Why Work With Us

Our values encourage ownership and accountability and we believe the best answer wins regardless of whose answer it is. We pride ourselves on hiring smart and driven people who bring new and innovative ideas to the table. Our mentality is "Work someplace awesome." Ready to join us?

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