Senior Operations Manager - Downtown Dallas

NEIMAN MARCUS GROUP is a relationship business that leads with love in everything we do for our customers, associates, brand partners, and communities. Our legacy of innovation and our culture of Belonging guide our roadmap for Revolutionizing Luxury Experiences.

Your Role

The Senior Manager of Retail Performance and Store Operations manages resources and upholds operational performance to support and maximize sales and profitability in their assigned store. They are also responsible for enhancing the customer experience to improve sales performance and bottom-line profitability. The Senior RPSO Manager works on-site in the assigned store and will report to the General Manager.

What You'll Do

• Oversee and be accountable for the daily execution of store operations:
• Inbound and Outbound merchandise movement
• Accurate order fulfillment for online orders
• Support merchandise price changes

• Manage expenses to guide profitability for assigned stores
• Manage all payroll and non-payroll expenses
• Oversee all labor, scheduling, and staffing of assigned stores
• Flexes resources, processes, and behaviors to maximize operational efficiency
• Prioritize team workload and focus to achieve sales and profitability

• Directly manage performance of Sales Support Managers and Loss Prevention Leaders
• Responsible for store inventory accuracy and leads the physical inventory process for assigned stores

What You Bring

• 7+ years of experience, luxury retail fashion experience

• Proven track record achieving results
• History of leading, motivating, and coaching teams
• Strong analytical skills
• In-depth knowledge of profit and loss management
• MS Office Product Suite proficient

• Certain roles may require standing, bending, climbing stairs, and lifting and carrying up to 10 pounds
• Schedule will include evenings, weekends, and holidays

Inclusive Benefits

• Medical, Dental, and Vision Benefits, including wellness and healthy lifestyle support, for associates, spouses, domestic partners, and children

• Flexible Spending Account for eligible medical and dependent (day care) expenses
• Disability Benefits, including Short-Term Disability providing income replacement up to 26 weeks
• 16 weeks Paid Parental Leave, 2 weeks of Paid Family Leave, and Adoption Support of $10,000
• Flexible Time Off, including 6 paid holidays
• Retirement Savings Plan (401K) with NMG matching and $20,000 Term Life Insurance paid by NMG with additional voluntary coverage available

• Financial Solutions, including Credit Union membership, pay advances through PayActiv, tuition reimbursement, and scholarship opportunities
• NMG Associate's Core Discount of 30% with multiple in-store opportunities for an additional 30% off across select brands
• NMG Matching Gift Program up to $2,000 to eligible non-profits, Hardship Assistance Grants up to $7,500 for Associates, and a volunteer opportunity hub through NMG's All Heart Program
• Personal and Professional Development Opportunities with 16,000+ online learning opportunities, including NMG's Fashion Your Future, LinkedIn Learning, MasterClass, BetterUp, Connected Leaders Academy, 9 Associate Community Networks, and additional personalized learning experiences
• NMG Discount Marketplace featuring 1,000s of products and services with over $5,000 in saving

About Us

As one of the largest multi-brand luxury retailers in the U.S., with 3,000+ of the world's most desirable brand partners, we're delivering exceptional products and services enabled by our investments in data and technology. Through the expertise of our team, we deliver and scale a personalized luxury experience across our three channels of in-store, eCommerce, and remote selling. Our NMG|Way culture, powered by our people, combines individual talents into a collective strength to make life extraordinary. Our brands include Neiman Marcus and Bergdorf Goodman.

We are committed to equal employment opportunity regardless of race, color, religion, sex, pregnancy, sexual orientation, gender identity and/or expression, marital status, age, national origin, disability, genetic information, veteran status, or any other status protected by federal, state, or local law.

As a woman co-founded, majority women-led organization outpacing the U.S. population in racial and ethnic diversity and led by one of corporate America's few openly gay CEOs, Neiman Marcus Group is proud to celebrate associates from different backgrounds, experiences, and communities. We've made it a priority to cultivate a culture where everyone Belongs and where showing up as your full and authentic self is encouraged.

• We are committed to providing reasonable accommodations during our Talent Attraction process. If you have a disability and need assistance or an accommodation, please email us at [email protected]