Senior Operations Onsite Success Manager

Senior Operations Onsite Success Manager

Responsibilities

• Build and maintain high-touch relationship with clients and vendors by communicating with them regularly regarding upcoming events, inventory control and event COEs
• Coordinate with internal resources to ensure timely event execution and inventory logistics
• Liaison with Technology Team for any comms or data transmission issues and basic hardware & software issues
• Coordinate with other departments as necessary
• Solve client/data discrepancies in a timely manner
• Identify opportunities to grow vendor-client relationships and revenue
• Maintain and revise Onsite Event Program SOP
• Strong written and verbal communications skills and excellent computer skills required
• Ability to travel up to 75% of the time (3-4 days/week)
• Travel based on priority level (High profile, High volume, etc.)

What we’re looking for…

• Ability to lead a team and make supervisory decisions
• Proven track record in customer satisfaction
• Prior experience in Healthcare, Event Planning & Execution, Client Relations, Marketing or
• Project Management is a plus
• Communication Skills - Executive summaries, teaching and training materials, etc.
• Manage contractual agreements to ensure overall client satisfaction 

Benefits: 

Alongside base salary we offer a range of benefits including: 

• Health insurance and an Employee Assistance Program
• 401k
• Annual Compensation Reviews 
• After 90 days you will be eligible to avail of Flexible PTO where you are not restricted to a specific number of PTO days/annual leave
• Free monthly LetsGetChecked tests as we are not only focused on the well-being of our patients but also the well-being of our teams
• A referral bonus program to reward you for helping us hire the best talent
• Internal Opportunities and Careers Clinics to help you progress your career within the company.
• Maternity, Paternity, Parental and Wedding leave.