Senior Operations Specialist

We are looking for a dedicated and organised Senior Operations Specialist to oversee the day to day work of our site scanning operations from New York City or remotely. We're expanding our business across the Americas and we need a bold, action-oriented problem solver with people management or team lead experience.

You will be responsible for coordinating our contractors, and for ensuring that everything we do is streamlined, and operating like a well-oiled machine.

This role places you at the forefront of our day-to-day operations, giving you responsibility and ownership from day one. You'll be responsible for helping to scale our operations while maintaining and improving on aggressive quality and efficiency metrics.

Some of the work that you will be doing includes:

• Managing our team of contractored site scanners, assuring that we deliver scans on time and with the highest level of quality
• Coordinating recruitment and onboarding of new site scanners in line with project growth/forecasting.
• Liaising with internal teams to make sure information is communicated swiftly and efficiently
• Ensuring that new projects are onboarded while maintaining a high level of accuracy throughout existing projects
• Monitoring progress across all projects and solving potential issues
• Contributing to the development and evolution of our processes and ways of working

Requirements

Our ideal candidate will:

• Have 3 to 4 years of professional experience in operations or process management
• Thrive at solving problems quickly and keep cool in stressful situations
• Have a strong bias for action
• Excel at cross-functional teamwork & communication
• Have excellent time management and organisational skills
• Be analytical with a desire to measure outcomes
• Be an excellent written and verbal communicator with a knack for always finding the right tone
• Be eligible to work in the USA. No visa sponsorship is available for this position

In addition, it is useful but not essential, if:

• You speak any additional languages
• You have previous experience in the construction industry, or understanding of the construction tech landscape
• You have previous experience in a startup environment

Benefits

• Competitive salary + Benefits
• Friendly, open and transparent culture
• You'll get to join a passionate startup with proven traction on its scaling journey
• Flexible working hours / ability to work from home
• 23 days' holiday plus all federal holidays
• Amazing rooftop views of lower Manhattan from our office
• Working with a global workforce - offices in Asia and Europe.