Senior Operations Specialist

Your Opportunity

Scion is paving a path in student living and we’re seeking a talented Senior Operations Specialist to join us in executing our vision. The Senior Operations Specialist functions as a firefighter, team builder, and compassionate leader when assigned to a specific property on a temporary basis. This position will assume the responsibilities of either the General Manager or Assistant General Manager. The Senior Operations Specialist will also oversee a team of Operations Specialists. 

You’ll work in a fast-paced environment, acting as the driver of change, effectively taking charge, rolling up your sleeves while in the trenches with the team.  This role demands principled thinking, well-honed communication skills, acute attention to detail, and strong interpersonal skills. 

Your Responsibilities

• Oversee a team of Operations Specialist 
• Assist Director of Business Operations with Operations Specialist assignments 
• Track travel assignments for Operations Specialist  
• Travel with Operations Specialist to provide training and development on assignments 
• Provide assignment and performance feedback to Operations Specialists
• Travel to corporate office quarterly for collaboration with functional partner
• Assume the responsibilities of either the General Manager or Assistant General Manager on a temporary basis, assigned up to 6 months at a time 
  • Assignments for Seniors are generally on a 5-day timeframe but may be extended depending on critical need 
• Quickly identify critical issues, build, and implement a plan to resolve them, and develop a cohesive team 
• Clearly lay operational and sales objectives out while utilizing the team to execute these goals
• Maintain ongoing communication with Regional Manager and ensure they are informed on any urgent property needs 
• Be a master of Scion policies and procedures, knowing how to appropriately achieve desired results 
• Leave every property with a plan to get back on track, set the staff up for success, and effectively hand over the property back to the Regional Manager with a summary outlining task completed and an overview of any pending items

What We Require

• At least one year of experience as an Operations Specialist or a similar role, and three years of supervisory experience of three or more full-time staff  
• Excellent written and verbal communication skills 
• Strong organizational, problem solving, and analytical skills 
• Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm
• Acute attention to detail 
• Ability to work independently and as a member of various teams 
• Proven ability to handle, plan and execute complex projects and meet deadlines with minimal guidance 
• Strong interpersonal skills 
• Ability and willingness to travel 95% of the time, including weekends, when required  

Operational Details

• Job location is remote with access to a nearby airport and the ability to travel quickly. 
• Working hours consist of daytime business hours, requiring additional non-traditional hours during peak times and emergencies. 

Your Benefits

• FLSA Status Exempt 
• Discretionary annual EOY bonus 
• Paid Time Off 
• Health Insurance 
• Dental Insurance 
• Vision Insurance 
• 401k Matching 
• Paid Maternity Lease 
• Paid Parental Leave 
• Learning reimbursement opportunities 

The Scion Group LLC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, religion, creed, national origin, color, gender, sex, sexual orientation, gender identity or expression, age, physical or mental disability (as long as the employee/applicant is otherwise qualified for the job with or without a reasonable accommodation), genetic information, HIV/AIDS status, marital status, uniformed service, veteran status, pregnancy or other legally protected status or category under federal or state law. The Scion Group LLC complies with applicable state and local laws governing nondiscrimination in employment in all locations in which the Company has properties. This policy applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfers, leaves of absence, compensation, training and other terms and conditions of employment. The Scion Group LLC is committed to the principles of equal employment opportunities. 

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