Senior Operations Specialist

FARFETCH exists for the love of fashion. We believe in empowering individuality. Our mission is to be the global technology platform for luxury fashion, connecting creators, curators and consumers.

We’re a diverse and global community made up of Farfetchers, our partners and our customers, which we believe is at the heart of our success. Everything we do is centred around our values - Be Human, Think Global, Be Revolutionary, Todos Juntos, Be Brilliant, Amaze Customers - which define our beliefs and our actions. We welcome difference and foster a consciously inclusive environment for everyone. We are Farfetch For All.

OPERATIONS

We’re passionate about operational excellence, acting with our customers always in our heart. From Content Creation, to Payments and Fraud, to Delivery and Customer Care Services, we’re creating seamless and luxury experiences for our customers all around the world.

THE ROLE

Farfetch & NGG have implemented an European distribution centre (DC) in Roermond, the Netherlands, which fulfils products for Reebok Europe, B2B and B2C. As part of the Global Operations Team, you will provide support to the logistics function, in cooperation with internal/external stakeholders and the 3PL, in order to plan and coordinate in house B2B and B2C operations. You will report directly to the Operations Head.

WHAT YOU WILL DO

• Foster a strong working relationship within the Farfetch teams and with the 3PL;
• Support monitoring of inbound, outbound and returns processes ensuring schedules are met;
• Act as subject matter expert supporting and leading improvement initiatives;
• Actively be involved in or lead (change) projects;
• Support planning and management of outbound VAS in all aspects and specificities;
• Monitoring of costs and resource planning;
• Support and coordinate in solving irregularities and issues;
• Audit and lead standard of procedures based on different customers’ requirements;
• Ensure that the 3PL is capturing relevant performance data and productivity in all areas of the warehouse, identifying any inefficiencies and proposing remedies; 
• Daily check of KPIs (in/out volumes, productivities, order cancellations, stock loss,…) sharing this information internally and with the 3PL in order to drive a high-performance culture;
• Identify factors of underperformance and being proactive for improvements, encouraging maximum productivity;
• Organise and supervise stock integrity controls;
• Continuously strive for excellence, communicating priorities;
• Direct support to Import, Distribution and Customer Service department with actionable insights.

WHO YOU ARE

• Minimum of 3 years of experience in Operations and Supply Chain, preferably in a multi-channel environment; 
• Detailed understanding of warehouse operations, previous warehouse experience will be a plus;
• Experienced in process improvements, leading and implementing them;
• Proven numerical skills, data driven mindset and good intuition - comfortable manipulating and interpreting data sets and communicating insights and actions to stakeholders in a meaningful way;
• Ability to work under pressure and prioritise in a fast-paced environment;
• Comfortable to learn new systems and be an ambassador for change;
• Advanced Excel skills.

REWARDS & BENEFITS

• Well-being support and tools
• Extra days off, sabbatical program and days for you to give back for the community
• Training opportunities and free access to Udemy
• Flexible benefits program

EQUAL OPPORTUNITIES STATEMENT

• FARFETCH is an equal opportunities employer ensuring that all applicants are treated equally and fairly throughout our recruitment process. We are determined that no applicant experiences discrimination on the basis of sex, race, ethnicity, religion or belief, disability, age, gender identity, ancestry, sexual orientation, veteran status, marriage and civil partnership, pregnancy and maternity, or any other basis prohibited by applicable law. We continue to build our consciously inclusive culture as part of our Positively FARFETCH strategy throughout our business, partnerships and communities.