Senior Operations Specialist

Role: Senior Operations Specialist

Reporting to: Operations Team Lead

Location: Remote (Anywhere in India)

Who We Are

Massive Rocket is a high-growth Braze & Snowflake agency that has made significant strides in connecting digital marketing teams with product and engineering units. Founded just 5 years ago we have experienced swift growth and are now at a crucial juncture aspiring to reach $100M in revenue. Our focus is on delivering human experiences at scale leveraging the latest in web mobile cloud data and AI technologies. We pride ourselves on innovation and the delivery of cutting-edge digital solutions.

Every role at Massive Rocket is Entrepreneurial - Successful people at Massive Rocket will not only think about their role but understand the roles around them their goals and contribute to the success and growth of their team customers and partners.

What We Offer

🚀 Fast-moving environment – you will never stop learning and growing

❤️ Supportive and positive work culture with an emphasis on our values

🌍 International presence – work with team members in Europe the US and around the globe

🪐 100% remote forever

🌴 Flexible Vacation Policy

🧗🏼‍♂️ Career progression paths and opportunities for promotion/advancement

🍕 Organised team events and outings

What we’re looking for

Embark on a galactic quest with Massive Rocket as our Operations specialist plays a critical role in supporting the company’s daily operations ensuring smooth workflows and driving continuous improvement of operations across the business.

Operations specialist executes coordinates and manages the company’s internal processes participates in designing new processes in the areas needing improvement.

Operation specialist utilizes data analysis project management methodologies and industry best practices to suggest new solutions to eliminate bottlenecks and enhance overall efficiency; works closely with different teams to ensure seamless coordination and alignment of operational goals.

Operations specialist plays the role of a first point of contact for the team for general HR-related questions inquiries about travels team events benefits time-off requests and company processes and policies. Operations Specialist provides necessary information and directs team members to the appropriate resources.

Experience

• Experience in business operations 6+ years

• Experience in working with remote teams

• Experience working in a services organisation or agency (150-300 people ideal)

• Experience in processing/managing processes related to Team Happiness (HR) is a plus

Responsibilities

Internal Operations:

• Execute Company’s internal HR processes:

◦ Payroll

◦ Leave follow-up

◦ Team changes

◦ Team contacting

◦ Invoicing

◦ etc.

• Coordinate and execute logistics processes for teams:

◦ Planning and booking business trips and team events (travel and lodging)

◦ Arranging food and gift deliveries for the team customers and partners

etc.

• Continuous process improvement

◦ Analyze existing workflows to identify bottlenecks and inefficiencies.

◦ Research and propose solutions to streamline operations potentially including automation or new technologies.

◦ Develop and implement process improvements ensuring clear documentation and effective communication with impacted teams.

◦ Monitor the effectiveness of changes and adapt as needed for continuous improvement.

◦ Analyze existing workflows to identify bottlenecks and inefficiencies

Internal Support:

• Be a point of contact for employees and assist with general HR inquiries requests regarding operations policies or processes directing them to the appropriate resources.

• Assist with onboarding new team members and fostering a positive work environment

Communication and Collaboration:

• Effectively communicate with internal and external customers maintaining a positive and professional demeanor.

Data Analysis and Reporting:

• Collect and analyze data relevant to Company operations including team/client metrics team performance and productivity.

• Create reports and presentations using data visualization tools to communicate insights and trends to leadership.

• Leverage data to support data-driven decision-making across the company.

Technology and Tools Proficiency:

• Maintain and improve internal databases and operational systems used by various departments.

• Be a master of common productivity tools like Google Suite (Google Docs Sheets Slides) Slack Confluence

• Be proficient in project management software like Asana and data management software like Airtable.

• Stay updated on new technologies relevant to business operations and be willing to learn and adapt.

Skills

Project Management: Experience with project management tools (e.g. Asana) and the ability to manage projects schedules and resources effectively.

Process Improvement and Analysis: Analytical skills to identify inefficiencies research solutions and suggest process improvements. Familiarity with process improvement methodologies can be a plus.

Data Analysis and Reporting: Proficiency in using spreadsheets (Google Sheets) data visualization tools and generating reports to communicate insights and trends.

Organization and Time Management: Exceptional organizational skills to prioritize tasks manage multiple deadlines and ensure smooth daily operations.

Communication (written and verbal): The ability to communicate clearly and concisely with both technical and non-technical audiences. Excellent interpersonal skills for collaboration across departments and with clients using professional business communication. Customer service skills.

Attention to Detail: A keen eye for detail to ensure accuracy and maintain efficient operations.

Problem-Solving and Critical Thinking: Ability to identify problems analyze root causes and suggest effective solutions.

Initiative and Proactiveness: Ability to identify opportunities for improvement and take initiative to suggest solutions

If you're ready to launch your career to new heights at a company fueled by passion and innovation we want to hear from you!

During the process please be ready to provide:

• Valid work visa - Massive Rocket does not provide sponsorship at the moment.

• Proof of identification: ID card passport Utility bill (Gas Water Electricity)

• 2 references - Name Relationship Contact details (Email Mobile)

• Contractors Only: proof of incorporation and insurance

Note: Please ensure that your qualifications closely match the criteria outlined in the job description. Applications not meeting the specified criteria may not be processed or considered for this position.