Senior Partner Engagement Manager

About the team  

The Partner Management team’s mission is to guide our content partners to imagine, develop, and publish best in class video apps and experiences. As the primary point of contact for platform, product, and technical topics, we partner closely with content publishers/streaming services, third-party developers, and cross-functional teams within Roku, including Content Distribution, Partner Growth, Partner Initiatives, Payments, Advertising, Product, and Engineering. In addition to facilitating onboarding and managing app launches across the world, we help partners build intuitive experiences that delight customers while ensuring compliance to Roku’s platform and business requirements.  

About the role

The Senior Partner Engagement Manager will serve as a liaison between content partners and Roku. This unique, external-facing role requires strong technical and product skills in addition to excellent communication and stakeholder management skills. Through content partnerships and programs, Roku works with video content producers to develop their online video business by combining their content creation and management expertise with the audience, monetization, and analytics strength of Roku’s platform.  

Based in Santa Monica, California, USA, up to 25% travel may be required.  

For California Only - The estimated annual salary for this position is between $121,000 and $232,000 annually.

Compensation packages are based on factors unique to each candidate, including but not limited to skill set, certifications, and specific geographical location.
This role is eligible for health insurance, equity awards, life insurance, disability benefits, parental leave, wellness benefits, and paid time off.

What you’ll be doing 

• Establish and maintain post-deal relationships to manage day-to-day technical operations of your own portfolio of streaming platform partners and vendors
• Effectively oversee partner app launches and operations on Roku, ensuring seamless success through every phase of the app lifecycle- from participating in contract strategy meetings, onboarding, and certification to launch, post-launch operations, and ongoing strategic product roadmap management
• Collaborate with external partners (across Product, Engineering, Commerce, Release Management) and internal cross-functional teams (Content Distribution, Partner Engineering, Developer Relations, Product, and Partner Marketing) to lead technical engagements, oversee partner app onboarding, and support integration of new platform initiatives/features
• Identify new features, requirements and competitive gaps to provide implementation recommendations to internal business, product, and technology teams to align with business objectives
• Develop expertise in Roku products to address partner inquiries and engage internal product and technology experts for detailed technical challenges and blocking issues with partners
• Proactively identify and mitigate technical risks, facilitating resolution both internally and with partners, becoming a steward for Roku’s platform requirements
• Foster a collaborative team environment and continuously maintain fluency with overarching account needs and business priorities while delivering an exceptional partner experience - be a champion for Roku in the market
• Assist in executing go-to-market business initiatives to support market growth and guide partners to align with Roku's business and technology roadmaps

We’re excited if you have

• 6+ years of relevant partner/customer relationship management and technical program or account or product management experience - Demonstrated track record of successfully leading highly visible partner or customer facing projects to achieve business outcomes. Proven ability to forge and optimize relationships with partners and colleagues. Experience driving schedules, roadmaps and deliverables with partners/customers
• Strong technical ability with a good understanding of Roku and OTT-related technologies – Experience with entertainment delivery solutions, online content providers, service operators, video streaming file formats, DRM, and digital ad insertion while staying up to date with industry trends and developments. Having hands-on experience with tools like JIRA, Looker, Zendesk, and Salesforce would be crucial
• Consumer Products – Strong understanding of the development and manufacturing lifecycles of consumer products, and software development. Ability to develop high-level feature guides, gather requirements, and build business cases for new features a plus
• Leadership - You are also a charismatic leader that has proven relationship management success and a track record of successfully managing programs and executing initiatives
• Bachelor’s degree qualification in Engineering, Business or related discipline required