Senior Partner Relationship Manager

nCino offers exciting career opportunities for individuals who want to join the worldwide leader in cloud banking.

The Partner Relationship Manager is responsible for leading and managing the nCino relationship with one or multiple consulting partners. This role acts as the steward or champion for the consulting partner(s) internally and works closely on behalf of the consulting partner across all internal nCino departments (sales, delivery, marketing, product, legal, ops) to scale and enhance the depth and reach of each of our consulting partnerships. Externally, the RM role serves as the nCino champion for our partners and is expected to cultivate relationships, problem-solve and drive growth and expansion opportunities with a focus on continual improvement across all facets of the partnership.

Responsibilities

• Manage and own the overall relationship between nCino and the consulting partner(s)
• Establish deep personal relationships with consulting partner(s)
• Represent the partner point of view internally at nCino
• Serve as a primary point of escalation for any departmental issues that are triggered by or impact the partner (sales, delivery, marketing, product, legal, ops)
• Drive annual account planning sessions to cover all facets of the partnership (sales, delivery, marketing, product)
• Drive bi-weekly partner meetings focused on continual partner improvement
• Drive and own all partnership and alliance agreement/documentation partner and nCino

Sales

• Work w/sales reps to manage partner pipeline and win business
• Work w/sales and delivery teams to ensure accurate scoping, resourcing and estimating during pre-sales process.
• Collaborate with sales and Professional Services to ensure project timeframes and project costs are established in line with nCino project methodology and best practices
• Delivery
• Work with Professional Services teams to continually drive best practice partner delivery
• Serve as point of escalation for nCino project delivery teams on partner issues
• Lead and drive partner training coordination, enablement and certification
• Administer salesforce orgs to partners

Marketing

• Work with nCino marketing team to lead and drive partner marketing plan and strategy
• Coordinate partner marketing activities (conferences, white papers, webinars etc)
• Work with partner enablement coordinator to drive adoption and engagement in partner community

Product

• Liaison between partner(s) and nCino product development and engineering teams
• Coordinate partner product ideas and concerns with nCino product teams

Qualifications

• Bachelor's degree in a relevant field
• 4+ years of Relationship Management, Banking, Consulting or Software experience
• Executive presence with ability to represent nCino with senior executives
• Problem-solving mindset (inquisitive) with an eye on continual improvement
• Ability to establish rapport and cultivate relationships
• Project management experience - the ability to deliver success
• Strong listening skills and impeccable verbal and written communication skills
• Flexible demeanor, adept at conflict resolution
• Ability to present in front of large audiences and react quickly to complex scenarios.
• Willingness to travel to partner/client locations both domestically/internationally.

Desired:

• Salesforce experience, knowledge of the platform
• Process reengineering background
• Banking experience

If you thrive in a high-energy, entrepreneurial environment, we invite you to share your passion, ideas and excitement at nCino.

nCino provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, disability, genetics or other protected groups. In addition to federal law requirements, nCino complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

nCino is committed to the full inclusion of all qualified individuals. As part of this commitment, nCino will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact us at [email protected].

Our commitment to inclusion and equality includes a strong belief that the diversity of our team is instrumental to our success. We strive to create workplaces where employees are empowered to bring their authentic selves to work.