Senior Partner Success Manager

About the job: 

We've always believed that our relationship with clinics goes beyond the traditional vendor-customer dynamic. We see ourselves as an integral part of every clinic we work with, working together to achieve the best possible healthcare outcomes for patients. We are partners in success, and that is why we call ourselves Partner Success Management.
Our Partner Success team is looking for a Sr. Partner Success Manager with a strong record of managing enterprise clients. The ideal candidate will have successful experience delivering partner satisfaction, developing strong partner and consultant relationships, and retaining and growing revenue. This is a critically important role responsible for driving the success of our partners and patients and will represent Brook Health in a sophisticated, expert, strategic manner.   
Our partner relationships are dynamic and fast-paced, requiring PSMs to expertly navigate ambiguity and rapid change, deliver as expected and exceed when possible. The ideal candidate will have experience working with large, strategic medical practices with a strategic and problem-solving mindset. They must be comfortable rolling up their sleeves to get the job done, have a working knowledge of the healthcare ecosystem, be a strong team player, and have strong communication and presentation skills. They will lead cross-team coordination and collaboration and oversee project management within the partner and internally.
Location: Central Massachusetts

Compensation Band: $110K-130K DOE 

What You’ll Do:

• Lead the partner management of a portfolio of large, complex, high value and high potential medical practices and payers.
• Establish professional relationships and trusted advisor status with physicians, partner executives, and consultants.  
• Develop a deep understanding of partner needs & goals, and work to ensure that Brook Health and the partner have a shared definition of success.
• Collaborate with other providers in the partner’s ecosystem to ensure we optimize the patient experience and the partner investment.
• Proactively and intentionally drive partner health including utilization and value realization across Brook Health services to meet partner expectations and contractual
  commitments.
• Create, analyze and deliver partner reports illustrating Brook Health value delivery (e.g. patient engagement, utilization, and clinical impact), demonstrating a strategic
  command of the partner’s experience and linking results to the partner’s key business objectives.
• Partner with the Brook Health’s Marketing and Product teams to deliver and execute a robust engagement strategy.
• Support business results to ensure customer renewals and accelerate expansions.

Required Qualifications:

• Bachelor’s Degree or Greater - In a related field preferred
• 5-8 years of experience in customer success/partner success/account management in or related to the healthcare industry
• Corporate experience working at a healthcare delivery organization, EHR/EMR provider, consulting firm, population health management firm, or related  
• Customer/partner experience: Providing services to medical practices or payers having direct interaction with providers and patients
• Demonstrated ability/flexibility to work cross-functionally in a fast-growing company where fast-paced change is the norm
• Strong results orientation and track record of delivering complex projects that exceed partner expectations
• Growth mindset focused on retaining partners and creating opportunities to expand beyond current services
• Personal accountability; own decisions, actions, and process needed to support healthy long term partner relationships
• Strong communication skills to articulate a compelling value proposition, deliver insights, and manage difficult conversations
• Ability to analyze and interpret data to derive insights that support value delivery and value creation for partners
• Comfort working at a rapid pace and with a high degree of autonomy, within a complex and changing work environment
• Passion for Brook Health’s vision of understanding how the different facets of life affect health and finding balance, and how we empower people to achieve that balance
• Experience using Google Suite, Slack, Notion, Monday.com, Miro preferred
• Willingness and ability to travel locally.

What Makes This Job Amazing:

• Competitive salary
• Helping providers modernize and improve remote care, seeing patients succeed in achieving better health
• Being part of a fast-growing startup, where every team member is encouraged to contribute shaping our organizations future
• Huge learning & professional growth opportunity
• Work with a global hybrid and remote team, headquartered in Seattle
• Paid time off, company holidays, and sick time

We embrace diversity and are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. No matter your background, your orientation or your identity expression, if you are passionate about modernizing and improving the future of healthcare, we want to hear from you!