Senior Partnerships Specialist

The Senior Partnerships Specialist role exists to foster and maintain strategic relationships with key partners Lazada and Shopee, thereby contributing to the company's mission of achieving efficient and reliable delivery services to key partners. Responsibilities include partner communication, issue resolution, and collaboration with our clients.

Responsibilities

• Develop a keen understanding of our products, services, and operations processes to support our clients’ needs
• Comfortable working with large datasets to generate reports for regular monitoring of account performance
• Ensure achievement of performance standards on a day to day basis, including but not limited to ensuring operational escalations and issues are handled in a timely manner
• Proactive in coming up with preventive measures and / or solutions to maintain positive customer experience
• Intimately involved in mega online sales campaign preparation and execution such as 11.11., Black Friday / Cyber Monday, 12.12., etc.
• Retain and grow accounts by identifying growth opportunities within each account
• Contribute to commercial discussions such as, but not limited to, contract negotiations and new service proposals
• Work closely with internal departments and stakeholders to identify and resolve any operational issues
• Data crunching through Metabase or Redash, analyse and identify potential areas of concern, in the interest of our merchants and also ninja van’s interests
• Work closely with internal stakeholders to develop SOPs to resolve issues
• Work with tech to ensure processes are scalable to shipper’s satisfaction
• Collaborate with various departments such as operations and tech to ensure seamless client onboarding, integration and successful implementation within the organisation
• Develop and maintain regular reporting mechanisms to track and communicate performance against objectives

• 2 years experience in an account management/client-facing role
• Strong analytical skills - comfortable working with large datasets, interpreting data, and presenting insights
• Strong reporting writing and presentation skills
• Strong communication and interpersonal skills to build relationships with internal and external stakeholders
• Degree, preferably with economics/financial knowledge
• Stakeholder management, finance and business acumen, strong Excel skills
• The ability to communicate in English and Mandarin is preferred