Senior Performance Manager

About JLL -

We're JLL-a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 98,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.

If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements below. We're interested in getting to know you and what you bring to the table!

LOCATION: HYBRID on client site in Des Moines, IA

Business Intelligence & Performance

• Translate client business objectives into an information management and business intelligence strategy for each service line (Facility Management, Occupational Planning, Project Development Services (PDS), Transactions Management, Lease Admin) which is integrated and consistent at the account management level.
• Develop data management and interpretation skills in the account team, including predictive modelling and simulation techniques for performance improvement.
• Promote and enable the import and export of best practices to and from JLL and link the account to emerging practices in the industry and the BI/data fields.
• Devise and promote creative data visualization.
• Supervise the Sr. Business Intelligence Analyst

Performance Management

• Govern Account Team in meeting strategic business objectives, key performance indicators (KPI's) and service level agreements (SLA's).
• Deep understanding of contract KPI and reporting requirements and client expectations.
• Provide subject matter expertise on meeting strategic business objectives & KPI's.

Technology

• Lead account and client relationship with JLLT, including hosting semi-annual IT strategy reviews.
• Lead evaluation of technology components and implementation plans for innovations.
• Ensure information security compliance for all JLL technology implementations.
• Act as Program Manager for technology-related projects and initiatives.

Leadership

• Identify savings and improvement opportunities, or problems requiring innovative solutions.
• Regular reporting and updates to clients and colleagues, ensuring full understanding of progress, direction and expected results at all times.
• Promote success powerfully, such that our client recognizes the value of your work.

Transitions / Growth

• Lead expansion transitions and implementations, managing cross-functional team of account and platform resources to partner with the customer contacts to successfully implement.

Qualifications - Required Knowledge, Skills and Abilities

• Forward-thinking - able to anticipate future tasks, risks, issues and opportunities and plan for them accordingly
• Experienced in relationship management - ability to establish trust, credibility, and rapport with internal and external stakeholders
• Process Management experience or demonstrated skills -Results driven - the ability to analyze, act, and implement to ensure we achieve desired results
• Team building - Key stakeholder and collaborators are geographically dispersed. Getting results from ad hoc groups of disparate people is critical
• Ability to give and receive constructive feedback
• Flexibility. We need to understand regional/cultural/contextual differences and allow for local expression without compromising global coherence
• Self-motivated, team player, and strong organization skills to set priorities and work autonomously
• Represents ideas effectively with strong persuading and influencing skills, and powerfully communicates the value of our successes
• Strong analytical skills with a track record of identifying potential issues pro-actively and formulating solutions and contingency plans.
• Strong attention to detail, initiative, follow up and sense of urgency
• Knowledge of the real estate industry, CRE applications and business intelligence tools is advantageous
• A master of driving change and facilitating collaboration across a diverse global organization
• Strategic and critical thinking - exhibit strong levels of insight and intellectual curiosity
• Innovative-inquisitive, challenge status quo, think outside the box
• Strong problem-solving ability with a focus on managing to business outcomes through collaboration with multiple parties
• Strong leadership, organizational and execution skills
• Experience of extrapolating and visualizing data to derive actionable intelligence
• Experience with Tableau and Power BI, SQL and Query Skills are a plus
• 5 years relevant work experience, Strong Financial skills are a plus.
• Excellent communication and presentation skills (verbal and written)
• Client relationship management. Must be highly credible in front of senior executive-level client personnel. Represents ideas effectively with strong persuading and influencing skills, and powerfully communicates the value of our successes.
• Advanced user of Microsoft Office (Excel, Word, PowerPoint)

#LI-HYBRID

Benefits:

Our benefits are a good reason to come to JLL.

We are committed to hiring the best, most talented people in our industry, and then empowering them with the resources and support to enhance their health, financial and personal well-being. Our underlying benefits philosophy is this: be fair to our people, and provide opportunities for those who take advantage of our programs and resources to lower their health costs and increase their personal and financial security.

Benefits to eligible employees, include:

• 401(k) plan with matching company contributions
• Medical, Dental & Vision Care
• 6 weeks of paid parental leave at 100% of salary
• Paid Time Off and Company Holidays
• Flexible Work Arrangements may be available
• Executive Benefits

What you can expect from us

We succeed together and believe the best inspire the best, so we invest in supporting each other, learning together and celebrating our success.

Our Total Rewards program reflects our commitment to helping you achieve your career ambitions, recognizing your contributions, investing in your well-being and providing competitive benefits and pay.

We can't wait to see where your ambitions take you at JLL. Apply today!

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For employees in the United States, please see a fully copy of our Equal Employment Opportunity and Affirmative Action policy here.

This position may require you to be fully vaccinated against COVID-19. If required, you'll be asked to provide proof that you're fully vaccinated upon your start date. You're considered fully vaccinated two weeks after you receive the second dose of a two-dose vaccine series (e.g., Pfizer or Moderna) or two weeks after a single-dose vaccine (e.g., Johnson & Johnson/Janssen). Failure to provide proof of vaccination may result in termination.

Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.