Senior Pharma Operations Associate

Passionate about precision medicine and advancing the healthcare industry?

Recent advancements in underlying technology have finally made it possible for AI to impact clinical care in a meaningful way. Tempus' proprietary platform connects an entire ecosystem of real-world evidence to deliver real-time actionable insights to physicians providing critical information about the right treatments for the right patients at the right time.

The Senior Pharma Operations Associate plays a key role in planning and executing complex pharma partner projects with a particular focus on scientifically rigorous implementation of Tempus’ data and diagnostic solutions. This role requires advanced training in a quantitative or life science discipline (M.Sc or PhD) and comfort interfacing with both scientific and operational stakeholders.

​This position is primarily responsible for customer interaction and success: you will serve as a day‑to‑day operational point of contact for pharma partners ensure their needs are understood and translated into executable plans and drive high‑quality on‑time delivery that supports long‑term partner satisfaction and expansion.

• Serve as the primary operational contact for assigned pharma partners driving a responsive solutions‑oriented and professional experience.

• Develop a strong understanding of each partner’s strategic objectives and success metrics and ensure Tempus’ work is aligned to those goals.

• Own recurring partner touchpoints (e.g. status meetings check‑ins milestone reviews) including agenda setting facilitation and follow‑up.

• Proactively communicate project status risks and mitigations to partners and manage expectations around scope timelines and deliverables.

• Collect synthesize and relay partner feedback internally; track and close the loop on issues to maintain a high level of trust and satisfaction.

• Collaborate with Account Management / BD to identify and support opportunities for renewal expansion and new workstreams based on partner needs.

• Perform structured checks on scientific/technical deliverables (e.g. cohort definitions variable lists QC summaries data dictionaries) to ensure they meet partner requirements and are ready for external delivery.

• Prepare partner‑facing materials such as status reports slide decks and delivery summaries that clearly communicate results and next steps.

• Maintain and interpret analytical dashboards (e.g. Looker Tableau Power BI or similar) to track project performance timelines and operational KPIs relevant to customer success.

• Use dashboard insights and metrics to drive conversations with partners and internal teams about performance risks and opportunities for improvement.

• Assist in designing and operationalizing pilots or new solution types for pharma partners including structured feedback capture and iteration.

• Contribute to continuous improvement of Pharma Ops processes templates and best practices with a focus on customer experience scalability and scientific rigor.

• Ensure adherence to regulatory privacy and quality standards working closely with Legal Compliance and Quality.

• Bachelor's degree M.Sc or PhD in a relevant field (e.g. Biomedical Sciences Biomedical Engineering Bioinformatics Epidemiology Biostatistics Public Health Pharmacy or related quantitative/life science discipline).

• 1–5+ years of relevant experience (may include PhD/postdoc work or industry experience) in pharma/biotech clinical research RWE/HEOR diagnostics healthcare technology or other health‑data‑driven environments.

• Demonstrated ability to interpret scientific/clinical documentation (protocols SAPs SOWs publications) and translate it into structured requirements.

• Experience in a client‑facing or stakeholder‑facing role with a strong focus on relationship management and customer success.

• Strong organizational and project coordination skills; able to manage multiple partner workstreams and deadlines simultaneously.

• Excellent written and verbal communication skills including the ability to explain technical/scientific topics to non‑technical stakeholders and represent Tempus with external partners.

• Experience with AI and Generative AI concepts and their application to healthcare life sciences or data workflows (e.g. using AI/GenAI to streamline data review documentation or analytics).

• Familiarity with oncology genomics and/or precision medicine.

• Comfort working with structured datasets spreadsheets and basic analytics or visualization tools.

• Ability to generate maintain and interpret analytical dashboards (e.g. Looker Tableau Power BI or similar) to monitor and communicate project and customer‑success metrics.

• Understanding of data privacy and regulatory considerations relevant to clinical and real‑world data (RWD) datasets.

• Experience supporting or coordinating pharma‑sponsored studies RWE projects HEOR analyses or companion diagnostics programs.

• Experience working cross‑functionally with technical teams (e.g. data engineering data science bioinformatics software engineering).

• Exposure to project management methodologies and tools (Asana Jira Smartsheet or similar).

• Customer Focus & Success: Centers decisions and communication on partner outcomes satisfaction and long‑term relationship health.

• Scientific & Operational Translation: Bridges scientific/clinical requirements and executable operational plans for both internal teams and partners.

• Detail Orientation & Rigor: Ensures accuracy and completeness in documentation dashboards and deliverables.

• Cross‑functional Collaboration: Works effectively with scientific technical and commercial stakeholders.

• Structured Execution & Problem Solving: Uses tools metrics and process discipline to drive predictable delivery and resolve issues quickly.

Illinois Pay Range: $90000-$118000

The expected salary range above is applicable if the role is performed from Illinois and may vary for other locations (California Colorado New York). Actual salary may vary based on qualifications and experience. Tempus offers a full range of benefits which may include incentive compensation restricted stock units medical and other benefits depending on the position.

We are an equal opportunity employer. We do not discriminate on the basis of race religion color national origin gender sexual orientation age marital status veteran status or disability status. 

What We Do

We bring together one of the world’s largest libraries of multimodal clinical and molecular data with a robust suite of AI tools to help physicians personalize care in real time connect patients with therapies and clinical trials and enable partners to accelerate discovery and development of new treatments. With ~8 million de-identified research records and 350+ petabytes of data Tempus partners with more than half of U.S. oncologists and the majority of the top 20 global pharma companies. Our teams are pioneering work across oncology neurology psychiatry cardiology and beyond—transforming how care is delivered and therapies are developed. At Tempus every role contributes to our mission: to help each patient benefit from the experiences of those who came before. For more information visit tempus.com.

Why Work With Us

We’re looking for people who can change the world. People who question the status quo and refuse to shy away from tough problems. For builders who are never done building and the learners who are never done learning. Passionate individuals with undying curiosity who want to take on one of the greatest challenges humanity has ever faced—head on.

Gallery