Senior Platform Engineer

KEY RESPONSIBILITIES 

The Senior Platform Engineer will have the following key responsibilities, which include but are not limited to: 

• Performing expert-level troubleshooting and problem-solving of automations using UIPath and other automation tools 
• Assist the Digital Health Leadership team with solution design and tech architecture for automation 
• Fulfilling automation requests from clients by performing issue analysis within their applications and across other integrated applications and systems, translating needs into detailed requirement specifications, performing automation build and testing, and creating detailed product documentation 
• Work with leadership to develop detailed requirement specifications including estimated work effort  
• Managing assigned tasks related to the design, build, and testing of automation, maintaining a high standard of service for all customer requests. 
• Providing updates for and participating as needed in weekly status calls with customers, including updates on the helpdesk ticketing system function, requests processed, and issues solved 
• Document and communicate technical issues and translate technical issues into step-by-step resolutions for customer counterparts and internal Nordic team members 
• Participating in upgrades and performing testing as needed 
• Continuously improving process and internal support documents  
• Assisting in the improvement of workflows and processes 
• Mentoring Application Analysts and being a knowledge lead for team members 
• Participating in continuous learning opportunities to grow solution expertise 
• Maximizing team productivity and operational metrics 
• Coordinating and forecasting work while planning accordingly