Team: Trust & Safety
Sell what you love. For us and millions of users across the globe, that’s Spotify. Join the Sales team and you’ll build the relationships that help grow our business in existing markets and beyond. We don’t just sell creative solutions to our clients and partners, we help to shape them; using our expert knowledge of ad products, sales channels and the industry to impact the way the world experiences music and podcasts.
The Trust & Safety team plays a critical role in protecting the experience of millions of listeners, creators, and partners across Spotify. We work across music, podcasts, and emerging AI-driven features to define how safety shows up in our products. This team sits at the intersection of policy, product, and operations, partnering across the business to ensure our platform remains safe, creative, and inclusive for everyone.
What You'll Do
Help shape how Spotify defines and enforces policies across music, podcasts, AI features, and user-generated content
Research, draft, implement, and iterate on content and generative AI policies that can scale globally
Partner with Product, Legal, Operations, and Engineering teams to align on policy direction and enforcement strategies
Review new product features and launches, ensuring user safety is considered from the start
Lead cross-functional initiatives to improve policy clarity, enforcement consistency, and user protection
Conduct risk assessments, contribute to red-teaming exercises, and stay ahead of emerging online safety trends
Lead high-priority or sensitive investigations into potential policy violations
Identify opportunities to improve policies and workflows based on data, feedback, and operational insights
Who You Are
You have 3+ years of experience working on policy development, enforcement, or trust & safety in a global context
You are experienced with online safety topics, including generative AI, free expression, and user protection
You know how to navigate ambiguity and bring structure to complex, evolving problem spaces
You are comfortable influencing cross-functional stakeholders and aligning teams with different priorities
You communicate clearly and effectively, adapting your style to different audiences
You have strong critical thinking skills and can translate insights into practical improvements
You have experience managing multiple projects across time zones and driving them to completion
You are comfortable handling high-pressure situations, including escalations and crisis scenarios
You care deeply about building safe and inclusive online communities
Where You'll Be
This role is based in Dublin
We offer you the flexibility to work where you work best! There will be some in person meetings, but still allows for flexibility to work from home.