Senior Principal Agentic Technologist

Key Responsibilities

Agent Architecture & Design
• Define Artera's reference architecture for AI agents
• Establish design patterns for multi-agent orchestration tool use memory management and human-in-the-loop workflows tailored to healthcare operations
• Own technical decisions on agent decomposition communication patterns and failure handling for mission-critical healthcare workflows
• Evaluate and integrate emerging agentic AI capabilities as they become available
• Drive continuous improvements to Artera’s operational excellence and security posture
 
Scale-Out Enablement for Builder Teams
• Design and maintain the AI development infrastructure — including AI coding skills structured memory MCP server tooling and cross-customer pattern libraries — that enables multiple teams to build customer-specific agent workflows independently and consistently
• Work backwards from customer outcomes: design and consume production evaluation systems that measure how agents actually perform for each customer derive actionable insights from those evaluations and feed improvements back into shared development infrastructure as codified best practices
• Codify proven agent development patterns (intent expression evaluation-driven development semantic data discovery) into reusable templates and golden paths that keep pace with industry prescriptive guidance
• Define the boundaries between shared platform capabilities (security compliance observability evaluation frameworks) and team-owned customization layers (per-customer prompts tools orchestration)
• Establish knowledge-compounding mechanisms so that what one team discovers — or what production evaluation reveals — reaches every other team through structured repositories automated pattern discovery and contextual delivery at the moment of relevance
• Provide architectural mentorship and review that ensures teams build agents using intent-based design rather than procedural encoding and that evaluation criteria are defined before agent construction begins
 
Security — Shift-Left by Default
• Embed security into the earliest stages of the development lifecycle through automated threat modeling policy-as-code and secure-by-default infrastructure patterns
• Define guardrails for agent permissions data access scoping and least-privilege execution in multi-tenant healthcare environments
• Own the security architecture for agent-to-agent communication secrets management and PHI handling within agentic workflows
• Partner with security and compliance teams to ensure agent behaviors remain auditable and aligned with healthcare data protection requirements
 
Observability & Operability
• Design observability architecture for agentic systems — tracing agent reasoning chains monitoring tool invocations and measuring outcome quality
• Define SLOs error budgets and operational runbooks for agent-powered workflows
• Establish patterns for graceful degradation circuit breaking and fallback behaviors in agent systems
• Design evaluation frameworks that measure agent effectiveness from the customer's perspective — not just system health but whether patients achieved their intended outcomes (appointment scheduled question answered referral completed)
• Close the feedback loop between production evaluation insights and development practices ensuring that patterns which improve customer outcomes are systematically propagated to all builder teams
• Ensure operational readiness criteria are met before any agent workflow reaches production
 
DevOps & Engineering Excellence
• Raise the bar on CI/CD practices: define pipeline standards deployment strategies and infrastructure-as-code patterns for agent workloads
• Drive adoption of trunk-based development automated testing (unit integration end-to-end agent evaluation) and continuous deployment
• Establish engineering quality standards including code review expectations architecture decision records and technical debt management
• Define and maintain AI-assisted development workflows — including structured project memory tool-augmented sessions and automated pattern delivery — that accelerate onboarding and reduce tribal knowledge dependencies
• Mentor engineers across the organization conduct architecture reviews and build a culture of operational ownership
 
Technical Leadership & Strategy
• Serve as Artera's primary technical liaison with critical external vendors maintaining alignment with their roadmap and prescriptive guidance
• Influence product strategy with a deep understanding of what agentic AI can deliver for healthcare operations
• Make high-judgment calls on build-vs-buy technology selection and architectural trade-offs
• Represent Artera's technical vision externally through publications conference talks and community engagement

Basic Qualifications

• 12+ years of software engineering experience with increasing scope and technical leadership responsibility
• Deep expertise in distributed systems design — building and operating large-scale highly available fault-tolerant services
• Extensive hands-on experience with AWS services (compute networking identity databases serverless AI/ML)
• Demonstrated ability to define and drive technical strategy across multiple engineering teams
• Track record of designing platform-level abstractions that enable other teams to deliver independently
• Experience establishing and scaling DevOps CI/CD and infrastructure-as-code practices across an engineering organization
• Strong written and verbal communication skills with the ability to influence without authority at all organizational levels

Preferred Qualifications

• Experience with AI/ML systems in production — particularly LLM-based applications agent frameworks or multi-agent orchestration
• Familiarity with AWS AgentCore Amazon Bedrock or equivalent agent infrastructure platforms
• Healthcare industry experience including HIPAA compliance BAA requirements and PHI data handling in cloud environments
• Background in platform engineering for multi-tenant SaaS products
• Experience with security architecture in regulated industries — threat modeling policy-as-code zero-trust patterns
• Experience designing evaluation and feedback systems for AI/ML applications that connect production performance back to development practices
• History of publishing technical content speaking at conferences or contributing to open-source projects

OUR APPROACH TO WORK LOCATION

What We Do

Artera a SaaS leader in digital health transforms patient experience with AI-powered virtual agents (voice and text) for every step of the patient journey. Trusted by 1000+ provider organizations — including specialty groups FQHCs large IDNs and federal agencies — engaging 100 million patients annually. Artera’s virtual agents support front desk staff to improve patient access including self-scheduling intake forms billing and more. Whether augmenting a team or unleashing a fully autonomous digital workforce Artera offers multiple virtual agent options to meet healthcare organizations where they are in their AI journey. Artera helps support 2B communications in 109 languages across voice text and web. A decade of healthcare expertise powered by AI. For more information visit www.artera.io.

Why Work With Us

At Artera you’ll work alongside a team of talented hard-working people who are driven to improve healthcare. You will be challenged with complex projects and meaningful work – making your success at Artera all the more meaningful.

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