Senior Principal - Healthcare User Experience Design

Summary:
Nuance Healthcare User Experience is looking for a Senior Principal, UX Design to join our growing team. If you are a self-starter that is motivated by knowing that you work is having a real, measurable impact on the lives of millions of people every day, then Nuance Healthcare is the right place for you. On a day-to-day basis, you'll mentor and collaborate with a highly skilled group of individuals that utilize the latest in voice-driven and AI technology to deliver the future of healthcare user experiences.
The Senior Principal, UX reports to a Director of UX and leads UX Research and Design processes in collaboration with their Product Management and Development counterparts. The Senior Principal will lead initiatives that drive the definition of business and user requirements, then utilize the findings to drive iterative design and test cycles to deliver highly valued Nuance Healthcare applications. Product-specific user research initiatives will be conducted in collaboration with Product Management colleagues.
Responsibilities:

• Regularly interact with and influence Senior Management and Executive stakeholders on UX matters concerning several functional areas, and/or product user types
• Collaborate with Product Management and R&D team members to define business and user requirements, and create product solutions that are executed within software release cycles
• Establish operational objectives that guide planning activities and outcomes, subsequent work efforts. Delegate work assignments to UX team members and monitor success against objectives
• Maintain clear priorities and work efficiently within a fluid, fast-paced product design and development ecosystem
• Work on issues where analysis of situations or data requires an in-depth knowledge of organizational objectives, select appropriate methods, techniques, and evaluation criteria for obtaining objectives
• Lead and oversee:
  • user research and testing initiatives, and the synthesis of user feedback into designs for new products and existing product improvements
  • the execution of data-driven research and design artifacts that guide product development progress, including JTBD frameworks, user journey maps, user profiles (personas), workflow diagrams, information architecture schemas, service blueprints, wireframes, research plans and finished UI designs
  • the activities of two or more product teams, and the coaching and mentoring of junior team members

Required Skills:

• 12+ years of experience developing complex workflow applications.
• Healthcare and management experience a plus.
• Confident presentation, communication, and facilitation skills with a mastery of user experience principles and ability to effectively represent them
• Ability to lead user requirements gathering activities such as business analysis, task analysis, design sprints, and user interviews
• Demonstrated experience with:
  • the definition and leadership of Discovery research and design initiatives, as well as iterative user feedback programs within product development cycles
  • the creation of UX artifacts serving the entirety of the software development lifecycle, including but not limited to user personas, JTBD frameworks, user journey maps, workflow diagrams, information architecture schemas, wireframes, service blueprints and finished UI designs
  • UX Research and UI design tools including Qualtrics, Dovetail, Sketch, Figma, Miro
  • the incorporation of UX activities within Agile development cycles
  • the design of consistent user experiences across different contexts of use and a variety of devices (e.g. mobile-first vs. desktop, tablet)
  • the development of UX metrics to measure the ROI of UX investment in product improvements
  • A proven eye for detail and consistency, especially regarding both visual and interaction design
  • Understanding of HIPAA compliance and securing patient health information

Preferred Skills:

• Research facilitation, analysis and synthesis methodologies
• Functional prototype creation for user testing and feedback
• An understanding of:
  • the Atlassian suite for cross-functional project communication and collaboration (Jira and Confluence)
  • desktop, native mobile and web application development, with a working knowledge of HTML, CSS and Javascript frameworks
  • mobile first and responsive UI design

Education:

• BS or higher (MS preferred) in User Experience Design, Interaction Design, HCI or a UX design-related field or equivalent experience.

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Nuance offers a compelling and rewarding work environment. We offer market competitive salaries, bonus, equity, benefits, meaningful growth and development opportunities and a casual yet technically challenging work environment. Join our dynamic, entrepreneurial team and become part of our continuing success.
Nuance celebrates diversity and is proud to be an equal employment opportunity and affirmative action workplace. We consider all qualified applicants without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, military and veteran status, disability, genetics, or any other category protected by law or Nuance policy. If you need an accommodation because of a disability for any part of the employment process, please call 781-565-5086 and let us know.