Senior Principal, Technical Project Manager

TTEC Digital is seeking a Senior Principal Technical Project Manager (Sr. Enterprise Project Manager) to join our TTEC Digital Solutions team.   This is a telecommuting opportunity with some client site travel requirements.  

As part of our Project Management team supporting our Microsoft Practice, you will provide program and project management services for the design, deployment, and delivery support of our services and solutions in a client-facing environment.  

What you’ll be doing:

What skills you’ll bring:

Cisco UCCE/CVP technologies [Cisco UCM, CVP, Unity, ICM]

Genesys Contact Center

Other related contact center hardware and software

Microsoft Solution stack

Customer Relationship Management-- Microsoft D365 CRM highly desired

Data and AI

What you can expect:

For five years in a row our Microsoft practice has achieved the ‘Inner Circle for Microsoft Business Applications’ designation and we have been recognized as both the ‘Partner of the year for Microsoft Dynamics 365 Marketing’ and as a Partner of the year finalist for ‘Intelligent Sales & Marketing’. In addition to our ongoing Gold Partner status, our competencies range from software development and deployment of Dynamics 365, to Power Platform, Azure and Microsoft 365. In mid-2022, the team was also named as one of only a handful of launch partners for the Microsoft Digital Contact Center Platform.

Our integrated team approach of experienced CX engineers, developers, data scientists, and solution architects, design, deploy and support complex and fully integrated digital solutions that are focused on creating an exceptional customer experience.

Avtex is now TTEC Digital. The acquisition aligns to TTEC’s continued focus on fueling experience transformations. Our deep expertise in the most innovative and disruptive brands in the digital industry enables our clients to provide amazing customer experiences.

TTEC Digital, and our 1,700+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). TTEC Engage is a 60,000+ employee service company, with customers in more than 80 countries. Together, we utilize a holistic approach, applying solutions from two centers of excellence, Engage and Digital.

TTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity.

Rarely do applicants meet all desired job qualifications, so if you feel you would succeed in the role above, please take a moment and share your qualifications.