Senior Process Executive - HR Services (Data & Operation)

05/18/2022
Overall Responsibilities:
The HR Shared Services Administrator delivers administrative support to the organisation on various HR subject matters. This individual is responsible for supporting HR initiatives, in support of organisation growth. This position focuses on administration and transactional activities within the HR Shared Services department. They provided direct administrative support to senior HR employees in the HR Shared Services department and works cooperatively with team members to support completing the HR department objectives.
Provides direct support to company employees, other HR groups and company management as part of a centralized function to handle a variety of HR-related transactions. Receives and responds to requests concerning HR policies/programs. Appropriately routes requests from employees to others for additional information. May respond to practices inquiries via online resources and/or telephone. Processes various paper and electronic forms related to documenting human resources activities such as new-hire onboarding, change-of-status, performance evaluations, benefits, termination of employment, etc. Inputs employee personal data into human resources information/computer system (HRIS) database and/or documents activities as requested.

Specific Responsibilities: -
Act as point of contact for all escalated HR related queries from employees and external partners. Co-ordinate administration for HR projects & participate in HR audits. Document and track human resources actions by completing forms, reports, logs, and records. Co-ordinate all administrative and logistics related to the recruitment process including conducting pre-employment checks and preparing employment offers. Co-ordinate HR projects, meetings and training seminars.
 Support in interview arrangement
• Co-ordinating to obtain appropriate time slot for interviewer & interviewee
• Co-ordinating for Room booking or others channel for interview session
• Co-ordinating for reschedule in case changes
• Finalise and send out invitation to participants
 Letter of Offer preparation
 Conduct Reference check
 Perform pre-hire due diligent
 Support Skilled agent & Team Lead as & when required
 Provide guidance to Junior agent
Education/Experience:
 Candidate must possess at least a Higher Secondary/STPM/"A" Level/Pre-U, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Master's Degree, Business studies/ Administration/ Management or equivalent.
 1-3 years related experience in shared service environment preferably within human resources function
 Demonstrate knowledge of standard office procedures & human resources function
 Demonstrates knowledge or experience in human resources & cases management system -SAP/Workday
 Demonstrate effective and stable interpersonal relationship with internal and external parties
 Fluent in English. Proficiency in a second language would be an advantage
05/18/2022
 Proven experience in similar human resources positions
 Proven work experience in a similar position.
 Proven administrative support experience
 Hand on experience with HR software, like HRIS
 Standard career level descriptor for job level:
• Have substantial understanding of the job
• Uses skills and knowledge to complete a wide range of tasks
• Work is moderately difficult
• Need to use judgement to solve issues or make recommendations
• Receives very little daily instruction
• Only gets general instructions on new work
• Typically requires demonstrable level of related experience.
Knowledge, skills and attributes:
 Resourceful, problem-solving aptitude and thorough knowledge of HR procedures and policies
 Strong administration background
 Meticulous attention to detail
 Hand on experience with HR software, like HRIS
 PC literacy and experience with MS Office applications
 Basic knowledge of labour legislation
 Written and verbal communication skills
 Excellent organisational and time-management skills
 Teamwork skills
 Manage time and prioritize a multitude of concurrent tasks, while ensuring deadlines are being met
 Utilize excellent verbal, written and inter-personal communication skills to establish and maintain a good rapport with co-workers, supervisors and Business Units
 Familiarity with Microsoft Office required
 Strong process and systems skills
 Proficiency with numbers and strong attention to detail
 Strong interpersonal, and verbal and written communication skills
 Strong organization and follow-through skills
 Able to identify root cause and provide basic suggestion/solution
Disclaimers:
 This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. But, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, functional requirements or responsibilities associated with the position.
 Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.
05/18/2022
Core Success Skills:
Job Specific Competencies:
▪ Analytical and detail orientated
▪ Proactive - gets the job done
▪ Acts as an involved business partner
▪ Demonstrates effective teamwork
▪ Excellent communicator and great influencer
▪ Excellent interpersonal skills
▪ Able to interact with all functions and levels of employees
▪ Highly motivated
▪ Ability to work within deadlines
▪ Agile to constant changes and ensuring the team ability to deal with changes
▪ Creative problem solver
▪ Strong analytical and organizational skills
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Date Posted:
Posted Through:
AN EQUAL OPPORTUNITY EMPLOYER