Senior Process Trainer

Job Description & Requirements

Interactive Brokers, a global online securities and commodities broker, is seeking a talented Trainer to lead the deployment of all training initiatives for the New Accounts department in Europe, APAC and India, as well as responsible for the effective follow and evaluation of these initiatives, supporting the company’s business strategy for revenue growth and priorities.

Key deliverables for this role are:

• Responsible for the execution of all training initiatives in region
• Ensure all the Process Instructions of the department are well trained and implemented across the various teams.
• Identify employees training needs and devise on a training plan in partnership with the New Accounts leadership.
• Ensure all new hires receive high-quality orientation in order to maintain a high employee performance level and standard.
• Responsible for the effective follow up of all training initiatives and embedding of skills, capabilities, and behaviors.
• Partner closely with the Operational and Quality Assurance Teams to drive excellence in the department.
• Create effective and engaging e-learning, webinars, collaterals, and other training materials.
• Deliver employee development workshops and drive the People agenda in the region.
• Track attendance and compliance of all training initiatives taking place in region and ensuring measures of success are in place.
• A key partner for the Team Leads to improve performance in targeted areas through training, coaching and mentoring.

Qualification and requirements

• 3 years + experience in a training and development capacity
• People focused and client centric.
• Competent working autonomously, under pressure and to tight deadlines
• Excellent attention to detail and setting high standards.
• Knowledge of Articulate 360 and captivate are a plus.
• Managerial experience highly advantageous
• Expertise running virtual programs and collaborating with virtual teams.
• Coaching or Professional Learning qualifications are highly advantageous.
• Excellent interpersonal skills, with the ability to build & manage relationships, as well as influence. 
• Should be comfortable with 2 PM - 11 PM shift (Mon - Fri).

Company Benefits & Perks: 

• Competitive salary package.
• Performance-based annual bonus (cash and stocks).
• Hybrid working model (3 days office/week).
• Group Medical & Life Insurance.
• Modern offices with free amenities & fully stocked cafeterias.
• Monthly food card & company-paid snacks.
• Hardship/shift allowance with company-provided pickup & drop facility*
• Attractive employee referral bonus.
• Frequent company-sponsored team-building events and outings.

* Depending upon the shifts.

**The benefits package is subject to change at the management's discretion.