Senior Product Analyst

In 2001, we set out to revolutionize the prescribing process. Today, our industry-leading solutions do much more than that: Our network supports 2 million healthcare professionals, over 99% of the patient population, and billions of transactions. Our solutions offer simpler, trusted health intelligence sharing at critical points of care for better decisions-from streamlining prior authorizations to delivering comprehensive medication histories to facilitating direct messages between providers.

Our services are at the heart of the healthcare industry, serving doctors, nurses and pharmacists; health systems, independent practices and pharmacies; health plans, pharmacy benefit managers and electronic health record vendors.

We're a company full of smart, driven, genuine people all working together to make healthcare better for all. Join us.

What You're Like

Better care experiences. Improved outcomes. Reduced costs. These are what our customers care about. And you're ready to step into a key role as part of the solution, not just for our customers' benefit, but for healthcare at large.

What We're Like

Ours is a diverse team of leaders who execute business strategy. If we had to choose just one thing that we all have in common, it's curiosity. Curiosity drives our understanding of health IT as we translate exciting concepts into actionable build requirements. We know what it takes to get new products to market.

What the Work is Like

In Product Innovation, we are on a mission to innovate unmatched solutions for patients and the people that care for them during the moments that matter. This work punches above its weight. Its impact is nationwide. Through user-centered design philosophy and iterative innovation, we leverage open and trusted relationships with our partners to get at our customers' unmet needs.

Job Summary

The Senior Product Analyst plays a critical role in ensuring the effective management of a product portfolio. They will act as a subject matter expert (SME) in all aspects of their product. The Senior Product Analyst will effectively lead and manage multiple projects, deadlines, and deliverables.

Responsibilities

• Act as a Product Subject Matter Expert
  
  • Represent the Product internally and on behalf of the Product Manager/Director as required/requested.
  • Represent the Product externally across clients and other industry stakeholders
  • Develop presentation and training content for conferences and other venues where Surescripts Product knowledge is requested
  • Act as a liaison between technical, commercial, product and platform teams
  • Develop and maintain both internal and external reference guides and documentation for support and technical teams
  • Provide mentorship and training to other internal Product stakeholders
  • Actively engage in external standards development bodies, including leading standards working groups.
• Manage and continuously improve product operations
  
  • Develop materials to support monthly executive operational and technical reviews. Manage reviews with tight, focused storylines (bullets/information) and supporting metrics/graphics.
  • Monitor product effectiveness and operational metrics, and drive action across the organization when issues or improvement opportunities are identified.
  • Define and own product operational processes, including: researching, documenting and prioritizing Support tickets (Salesforce, ServiceNow), prioritizing development work for technical agile teams, working with cross-functional teams to resolve customer issues on a timely manner, etc.
• Launch new products
  
  • Ensure successfully developed products by collaborating with technical agile teams, commercial teams and customers.
  • Work with customers as the owner, client champion, and point of coordination for all Betas, Pilot versions, Early Adopter programs and General Availability products.
  • Lead primary research, including user interviews & analysis, survey writing & analysis, observation & field visits, user feedback analysis to clarify product requirements, simplify deployment process, ensure supportability, and increase utilization.
  • Ensure completion of various milestones throughout the development phase of a new product or feature (ex: User Acceptance Testing).
  • Facilitate successful product General Availability (GA) rollout, monitor performance, and troubleshoot all issues collaboratively across Support, Development and Customer Teams.

Qualifications

Basic Requirements:

• Bachelor's degree or equivalent experience
• 5+ years of experience in related, progressive roles
• 5+ years health information technology experience, for example: EHRs, HIEs, Public Health or Health Care Providers
• 3+ years of experience as a Business Analyst or Product Analyst or Technical Customer Support
• 3+ years of experience using advanced functions in productivity/analytic tools (i.e., Microsoft Access, Excel, Powerpoint)
• Conversant in the product lifecycle (Ideate, Evaluate, Develop, Launch)

Preferred Qualifications:

• Experience using reporting systems (ie Tableau, Salesforce, Crystal Reports, etc.)
• Training or experience in User Experience Design, Interaction Design, Information Architecture, or Human Factors
• Understanding of basic XML coding
• Experience with industry standards such as NCPDP, HL7, FHIR
• Understanding of product development lifecycles and agile development principals
• Experience with Aha! for Product Management

Surescripts embraces flexibility through its hybrid work model where most positions are eligible to work a mix of days in the office and from home. For eligible positions, our hybrid model provides employees with scheduling options. In general, employees may work either 2 days a week in the office and 3 days from home or 8 days a month in the office and the remaining workdays from home.

Why Wait? Apply Now

We're a midsize company. This means you're not just another employee ID number. Here, you can build real relationships and feel supported by truly awesome people with diverse backgrounds and talents in an innovative and collaborative work culture. We strive to create an environment where you can be yourself, share your ideas and work your way. We offer opportunities for learning, development and growth, as well as competitive compensation and benefits, plus flexible working arrangements. Click here to learn more about our benefits and working at Surescripts.

Physical and Mental Requirements

While performing duties of this job, an employee may be required to perform any, or all of the following: attend meetings in and out of the office, travel (sometimes extensively), communicate effectively (both orally and in writing), and be able to effectively use computers and other electronic and standard office equipment with, or without, a reasonable accommodation. Additionally, this job requires certain mental demands, including the ability to use judgement, withstand moderate amounts of stress and maintain attention to detail with, or without, a reasonable accommodation.

Work Environment:

• Office environment
• Willingness to travel (< 20%)

Surescripts is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate on the basis of race, color, religion, age, national origin, ancestry, disability, medical condition, marital status, pregnancy, genetic information, gender, sexual orientation, parental status, gender identity, gender expression, veteran status, or any other status protected under federal, state, or local law.

A requirement of this position is that you must be vaccinated against COVID-19 in order to perform your essential job functions. Surescripts will consider accommodation requests as required by law for individuals unable to be vaccinated because of a medical condition or a sincerely held religious belief.

A Day in the Life

See what it's like to work at the nation's most trusted health information network.