Senior Product Coordinator

Our Company: ISN was established in 2001 and is a global leader in contractor and supplier management. We work closely with a variety of household-name clients in the US, Canada, Europe, Australia, Latin America, and the Middle East to connect them with safe and reliable contractors and suppliers and incorporate a level of due diligence in the contractor management process.

• Facilitate the change management process for updates to ISNetworld and Empower applications and environments
  • Research and identify areas of opportunity with a focus on future advancement and expansion of usage for ISNetworld, Empower, and assigned products
  • Prioritize, coordinate, and communicate additional/multiple simultaneous projects for identified improvement opportunities
  • Organize work and release planning to align with Products Management’s goal for consistent incremental delivery
  • Assist Software Engineering team in breaking down work for Sprints, developing project milestones and ensuring roadmap and priority timelines are met
  • Develop User Acceptance Criteria for User Stories with Business Analysts
  • Identify and capture the return on investment (ROI) of projects with Business Analysts
  • Maintain product backlog readiness for assigned team
  • Leverage Azure DevOps tools to ensure that bugs and PBIs are prioritized and completed in a timely manner
• Maintain and grow product expertise
  • Deliver expertise on assigned products/tools, which will be heavy use tools for customers
  • Grow a working knowledge of additional products/tools/features in ISNetworld
  • Lead sprint reviews and product-specific trainings
  • Create and maintain product (Wiki) documentation and process flowcharts/diagrams of Product business rules, history, intentions, and realized return on investment
• Orchestrate internal activities that ensure all goals are met on time and on budget throughout the development life cycle
  • Coordinate process and/or configuration updates across company (e.g.,server updates and environment refreshes)
  • Hold incremental meetings with stakeholder/management to provide updates on project progress and communicate the project status
  • Participate in Usability Group Meetings, Round Tables, and customer workshops
  • Contribute to Client security questionnaires, requests for proposals/information as needed
  • Communicate and manage follow up for items eligible for the R&D tax credit process
  • Complete meeting notes critical for applicable stakeholder/project meetings
  • Complete testing of product updates based on assigned products/tools
  • Complete access updates in ISNetworld per employee moves or departures
• Mentor other team members and provide feedback on work as necessary
• Support and participate in the organizations’ Continual Improvement Program to conform to ISO 9001 and ISO 27001 requirements by complying with the Quality Policy and procedures and meeting QMS and ISMS objectives
• All employees have a professional duty to provide any information related to security issues, incidents or situations that present a potential security risk to the ISO Team, ISN Management or their Supervisor
• Other tasks and projects as directed by supervisor

2.0 Education and Training Requirements

• Bachelor’s degree from an accredited university and/or equivalent work experience
• Project Management Professional (PMP) or Certified Scrum Product Owner (CSPO) certifications preferred

3.0 Knowledge and Skills

• 3+ years’ experience in project management or similar experience
• Experience in Agile Scrum methodology
• Proficient computer skills in programs including, but not limited to, Word, Excel, PowerPoint, Internet and email applications
• Demonstrated leadership skills
• Demonstrated personal initiative
• Proficient presentation skills
• Solid analytical and problem-solving ability
• Ability to work on multiple tasks simultaneously
• Excellent verbal and written communication skills
• Strong organizational skills and attention to detail
• Ability to work well in a fast-paced environment
• Desire to assume increasing levels of leadership responsibility