Senior Product Coordinator

The Position: The Senior Product Coordinator – Product Owner position provides individuals an opportunity to apply their skills in a dynamic work environment while developing well-rounded competencies in ISN’s products and services. As a member of ISN’s Product Owner Team, the Senior Product Coordinator – Product Owner facilitates the change management process for updates made to ISNetworld and Empower applications and technologies. The position exposes individuals to the complete Software Development Life Cycle.

Who should apply?

• Bachelor’s degree from an accredited university and/or equivalent work experience
• Project Management Professional (PMP) or Certified Scrum Product Owner (CSPO) certifications preferred
• 3+ years’ experience in project management or similar experience
• Experience implementing a new feature for a consumer-facing product
• Experience in Agile Scrum methodology
• Proficient computer skills in programs including, but not limited to, Word, Excel, PowerPoint, Internet and email applications
• Demonstrated leadership skills
• Proficient presentation skills
• Solid analytical and problem-solving ability
• Ability to work on multiple tasks simultaneously
• Excellent verbal and written communication skills

Primary Duties & Responsibilities:

• Facilitate the change management process for updates to ISNetworld and Empower applications and environments
  • Research and identify areas of opportunity with a focus on future advancement and expansion of usage for ISNetworld, Empower, and assigned products
  • Prioritize, coordinate, and communicate additional/multiple simultaneous projects for identified improvement opportunities
  • Organize work and release planning to align with Products Management’s goal for consistent incremental delivery
  • Assist Software Engineering team in breaking down work for Sprints, developing project milestones and ensuring roadmap and priority timelines are met
  • Develop User Acceptance Criteria for User Stories with Business Analysts
  • Identify and capture the return on investment (ROI) of projects with Business Analysts
  • Leverage Azure DevOps tools to ensure that bugs and PBIs are prioritized and completed in a timely manner
• Maintain and grow product expertise
  • Deliver expertise on assigned products/tools, which will be heavy use tools for customers
  • Grow a working knowledge of additional products/tools/features in ISNetworld
  • Lead sprint reviews and product-specific trainings
  • Create and maintain product (Wiki) documentation and process flowcharts/diagrams of Product business rules, history, intentions, and realized return on investment
• Orchestrate internal activities that ensure all goals are met on time and on budget throughout the development life cycle
  • Coordinate process and/or configuration updates across company (e.g., server updates and environment refreshes)
  • Hold incremental meetings with stakeholder/management to provide updates on project progress and communicate the project status
  • Participate in Usability Group Meetings, Round Tables, ands customer workshops
  • Complete meeting notes critical for applicable stakeholder/project meetings

ISN Benefits*

• 100% company-paid monthly insurance premiums for employees and dependents
• Medical, Dental, Vision, and Life Insurance
• Employee assistance program
• 4% retirement matching 
• Long-Term & Short-Term Disability Coverage
• Paid time off
• 0-1 year – 15 day (pro-rated first year)
• 1-5 years – 20 days
• 5-10 years – 25 days
• 10+ years – 30 days
• Holidays – 13 paid holidays
• Monthly cell phone reimbursement
• Complimentary parking space or monthly reimbursement for DART public transportation
• Team-building activities and events, including quarterly kick-off meetings and community volunteer day
• Matching charitable gift program
• Professional development & training opportunities
• Wellness Program: Focuses on community, financial, mental, nutrition, physical and social health
• Business casual, jeans allowed

*All benefits are subject to change with notice to the employee

Employees must be within a commutable distance to the Dallas, TX office and be willing to come into the office for required trainings, events, team activities, and meetings. 

All job offers will be contingent on successful completion of a drug screen and background check.

ISN is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

ISN does not provide work visa sponsorship for this position (such as H-1B visa sponsorship in the United States). Applicants for employment must possess work authorization/right to work without the need for sponsorship by the employer now or in the future.