Senior Product Delivery Associate - Consumer Channels

Be at the heart of transforming visions into market-ready products, while you navigate through and solve complex challenges. In this dynamic environment, you recommend smooth product delivery and support change initiatives, marking a significant step in your career growth and innovation journey.

As a Senior Product Delivery Associate in Consumer Channels team,you are trusted with enabling the delivery of products in a stable and scalable way. Work with cross-function teams, build key relationships, and enable the product to continuously deliver value.

Job responsibilities

• Collaborates with the Product Delivery Manager to execute on key delivery tasks and identify ways to boost efficiencies.
• Supports the completion of change management activities across functional partners and monitors adherence to the firm's risk, controls, compliance, and regulatory requirements.
• Raises blockers and other impediments to the Product Delivery Manager to manage dependencies and recommend adequate resources.
• Organize a bi-directional pipeline of of Dependency requests into a prioritized backlog for processing.
• Partner with stakeholders to refine requests ensuring the problem, scale, impacts, priority & benefits are clearly understood and cross-functional partners to fill gaps in understanding.
• Present prioritized requests (with a customer lens) to key decision makers, in alignment of stakeholder priorities.
• Track and manage hygiene of all records, statuses and communications, develop subject matter expertise on Channels owned experiences and platforms.
• Be a strategic partner to the Channels Quad leads & stakeholders, apply logical, structured approach to planning, problem solving and decision-making.
• Be a self-starter, detail-oriented managing own workload and deliverables, Communicate clearly and confidently across multiple aspects of the organization at all levels.
• Apply knowledge of Jira, Jira-Align for excellent record management, hygiene, and reporting.
• Drive operational discipline, success and efficiencies within the team and the broader organization's processes, new ideas.

Required qualifications, capabilities, and skills

• 3+ years of experience or equivalent expertise in product management or a relevant domain area
• Demonstrated performance in either product management or relevant domain area.
• Experience executing operational management and change readiness activities.
• Experience in product deployment processes
• Experience working with Web & Mobile platforms.
• Experience in Requirements & Gap Analysis
• Ability to make decisions based on analysis, experience, data and judgment.
• Effective written and verbal communicator with excellent reasoning, organizational and presentation skills to both technical and product audiences, including senior executives.
• Experience with the Microsoft Office suite, Jira, Jira-Align & Confluence including Reporting.
• Experience with agile product development techniques and delivery

Preferred qualifications, capabilities, and skills

• Developed knowledge of the product development life cycle
• Experience with large scale technical, Content platforms and APIs
• Experience working in Banking & Financial Domain
• Ability to analyze & refine complex Business requirements into functional and technical stories.

ABOUT US

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

ABOUT THE TEAM

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.

The Digital team is dedicated to creating innovative, industry-leading products and experiences that help customers access, share and control their financial data so they can make smart decisions with their money. Teams enable innovation while adhering to the firm's data sharing principles of security, customer control and convenience, and privacy.