Job Description
About Gusto
At Gusto we're on a mission to grow the small business economy. We handle the hard stuff — payroll health insurance 401(k)s and HR — so owners can focus on their craft and their customers. With teams in Denver San Francisco and New York we support more than 400000 small businesses nationwide and are building a workplace that reflects the people we serve.
All full-time employees receive competitive base pay benefits and equity (RSUs) — because everyone who helps build Gusto should share in its success. Offer amounts are determined by role level and location. Learn more about our Total Rewards philosophy.
AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.
About Design at Gusto:
Design at Gusto is made up of over 80 creative collaborative people who care deeply about our mission to empower small businesses and their employees. We're a cross-functional group that is always looking for opportunities to build understanding and empathy for the people who use Gusto. We don't care much about swim lanes and though we care deeply about quality and craft we are never precious about it. We work closely with cross-functional partners in Product Engineering Data and Marketing to design build and ship experiences that make a real difference. We believe great design can make hard things possible even delightful.
We are building an AI-native design organization — and we mean that seriously. We're looking for designers who are already working this way: using AI to prototype ideas quickly shorten customer feedback loops and ship quality UX directly to customers. This isn't a future aspiration — it's how we work now and it's changing what the design role looks like at Gusto and across the industry.
- Lead end-to-end design for Payroll — shaping experiences that help small businesses pay their teams correctly on time and with confidence.
- Define and communicate the long-term UX vision for Payroll and rally multiple teams around it.
- Partner with Product Engineering Data Ops and others to set strategy and roadmaps.
- Lead product initiatives where AI and automation are central to the user experience simplifying payroll and reducing manual work without compromising accuracy or trust.
- Collaborate with Research and Data to uncover customer insights and translate them into clear actionable UX priorities.
- Influence product and technical roadmaps by advocating for design quality customer needs and long-term system health.
- Set the quality and judgment standard for all design work — whether AI-assisted or not — including when to push further and when outputs meet the bar.
- Define and scale shared patterns principles and standards that promote quality consistency and velocity.
- Manage and grow a team of designers providing mentorship clear direction and hands-on support across the team.
- Champion the Payroll experience as the foundation of Gusto's broader People Platform ensuring seamless integration across Benefits Time & Attendance and third-party tools.
- 8–10+ years of product design experience with at least 3 years leading and managing design teams.
- Experience designing in complex domains i.e. financial products healthcare or similarly regulated environments.
- Experience setting UX direction across multiple teams and influencing product strategy — not just executing on it.
- Experience leading product initiatives where AI or automation is central to the user experience — including how to represent uncertainty surface errors gracefully and preserve user agency when automation gets it wrong particularly in high-stakes contexts.
- Demonstrated ability to assess AI-generated design directions: knowing when to use them when to override them and how to raise the quality bar on AI outputs.
- Proven ability to drive alignment across cross-functional partners and represent design in high-stakes strategic conversations.
- Deep systems thinking with a track record of turning interconnected complex workflows into experiences that feel simple and intuitive.
- Experience leading a team through an AI workflow transition — not just adopting AI personally but changing how a team works including establishing new norms and standards.
- Clear direct communication and storytelling skills with the ability to explain design decisions and influence partners at all levels.
- A genuine bond to Gusto's mission and the needs of small businesses.
At Gusto we strive to provide rewards that empower employees to achieve their financial and personal goals. We offer competitive compensation packages with a strong emphasis on equity based compensation (ownership in Gusto). To learn more about Gusto’s compensation philosophy and benefits offerings please view our Total Rewards Approach page.
Our cash compensation range for this role is $172000/yr to $215000/yr in Denver & most remote locations and $202000/yr to $253000/yr in San Francisco Seattle & New York. Final offer amounts are determined by multiple factors including candidate experience and expertise and may vary from the amounts listed above.
Gusto has physical office spaces in Denver San Francisco and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately 2-3 days per week (or more depending on role). The same office expectations apply to all Symmetry roles Gusto's subsidiary whose physical office is in Scottsdale.
Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.
When approved to work from a location other than a Gusto office a secure reliable and consistent internet connection is required. This includes non-office days for hybrid employees.
Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds not just because it's the right thing to do but because it makes our company stronger. If you share our values and our enthusiasm for small businesses you will find a home at Gusto.
Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race color religion national origin age sex (including pregnancy childbirth or related medical conditions) marital status ancestry physical or mental disability genetic information veteran status gender identity or expression sexual orientation or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories consistent with applicable federal state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey please fill out this form and a member of our team will get in touch with you.
Gusto takes security and protection of your personal information very seriously. Please review our Fraudulent Activity Disclaimer.
Personal information collected and processed as part of your Gusto application will be subject to Gusto's Applicant Privacy Notice.
Top Skills
What the Team is Saying
What We Do
Gusto is a modern online small business platform that helps small businesses take care of their teams. On top of full-service payroll Gusto offers health insurance 401(k)s expert HR and team management tools. Today Gusto offices in Denver San Francisco and New York serve more than 400000 businesses. Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds not just because it's the right thing to do but because it makes our company stronger. If you share our values and our enthusiasm for small businesses you will find a home at Gusto.
Why Work With Us
We help small businesses—the backbone of the economy—thrive. Everything we do ladders up to empowering entrepreneurs and supporting their teams. Gusto empowers builders at every level to take initiative and make things better. You'll be solving meaningful challenges that shape the future of work.
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Employees engage in a combination of remote and on-site work.
We’ve built an inclusive connected culture—no matter where you live. Whether near an office or remote you’ll find opportunities to connect grow and belong. Employees work from the office on 2 designated days per week.
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Date Posted
04/11/2026
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