Senior Product Designer

Who are we and why should you join us?

• We help people change their lives. BetterHelp is the world's largest therapy service. We set out on a mission to provide everyone with easy, affordable, and private access to professional counseling: anytime, anywhere. To date, our network of over 30,000 licensed, accredited, and board-certified therapists have assisted more than 3,000,000 people. Every month, our secure website and mobile app facilitate over 5,000,000 messages, chats, voice calls, and video sessions that help people face life's challenges.
• We're taking mental healthcare to the next level. We combine clinical care, cutting-edge technology and data-driven product development to constantly learn, iterate, and improve. We are relentless in our pursuit of better, always questioning the status quo and discovering new ways to get things done and serve our members.
• We are a community that grows together - both professionally and personally. Even with our exponential growth, our team is kept agile and nimble, allowing you to have a huge impact and carve your own path from day one. We invest in our team's well-being and professional development because we know that business and individual growth go hand-in-hand. You will move fast, remain flexible, and be challenged every day. Join us!

What are we looking for?

BetterHelp is looking for a Senior Product Designer who is passionate about creating seamlessly designed solutions. The ideal candidate is detail-oriented, collaborative, and an effective communicator. We are looking for someone excited about solving existing UX problems while also creating new features in the mental health space.

What will you do?

• Create user flows, wireframes, and high fidelity prototypes to address user, product, and business needs.
• Conduct user research and testing to uncover pain points.
• Prioritize changes and improvements based on impact and complexity.
• Write detailed product and design specifications for developer hand-off.
• Work cross-functionally with product, data, and engineering teams to ensure the smooth launch of new features.
• Use quantitative and qualitative information to continually iterate and improve on the user experience.

What will you NOT do?

• You will NOT worry about funding. We have startup DNA and we're fully backed and funded by our parent company, Teladoc Health.
• You will NOT be confined to your "job". You will get involved in product, marketing, business strategy, and almost everything we do.
• You will NOT be bogged down by office politics, ego, or bad attitude. Only positive, pleasure-to-work-with people allowed here!
• You will NOT get yourself burned out. We work hard and we believe in maintaining sustainable work/life balance. Really.
• You will NOT chase the latest most sophisticated technology just because it's there. We love exciting new technology but we love practical solutions that get the job done even more.

Requirements

• Minimum 3 years of experience leading the product design process from start to finish.
• Extreme attention to detail and desire to understand all aspects of our product.
• A portfolio of projects that include user research, ideation, launch, iteration, and results. Please provide a link.
• Ability to balance business, product, and user needs.
• Experience with design tools (Figma) to effectively communicate UX solutions.
• Understanding of A/B testing and ability to make improvements based on quantitative results and qualitative feedback.
• Ability to prioritize based on user impact and development effort.

Bonus (Great to have, but not required):

• Knowledge of the engineering process and technical limitations.
• Growth experience.

Benefits

• Competitive salary & equity compensation
• Excellent health, dental, and vision coverage
• 401k benefits with employer matching contribution
• Generous perks program
• Remote work with in person team bonding experiences sponsored by the company
• Office in the heart of downtown Mountain View, a three-minute walk from Caltrain
• Commuter benefits, FSA accounts, and Employee Stock Purchase Programs
• Building something that matters - loved by the people and admired by the press
• Any piece of hardware or software that will make you happy and productive
• Awesome people to work with
• Nothing to slow you down
• Helping people live a better life, every day

The base salary range for this position is $120,000 - $165,000. In addition to a base salary, this position is eligible for a performance bonus, RSUs, and benefits (subject to eligibility requirements) listed here: Teladoc Health Benefits 2023. Total compensation is based on several factors including, but not limited to, type of position, location, education level, work experience, and certifications. This information is applicable for all full-time positions.

At BetterHelp we thrive on difference and individuality, and as part of the Teladoc Health family, we are proud to be an Equal Opportunity Employer. We never have and never will discriminate against any job candidate or employee due to age, race, ethnicity, religion, sex, color, national origin, gender, gender identity, sexual orientation, medical condition, marital status, parental status, disability, or Veteran status.