Senior Product Designer

THIS ROLE IS REQUIRED TO BE HYBRID IN EITHER CHICAGO OR PHOENIX.
Summary - Senior Product Designer
The Senior Product Designer works closely with SMS Assist business leadership, product owners, engineers, and our users to craft experiences across multiple channels and platforms. This role will draw on their knowledge of the UX lifecycle (research, concepting, iterative design, testing) to help define and create innovative design solutions that address user needs and SMS Assist's business goals. The Senior Produt Designer has experience in managing multiple projects through the entire product lifecycle and proactively managing deliverables and expectations. They engage in effective dialog with the engineering team to ensure design intent is delivered consistently.
The Senior Product Designer participates in these areas of UX discipline:

• User Research
• Usability testing
• Information Architecture
• Wireframes/Prototypes
• Content Strategy
• Facilitating Ideation/Brainstorming

Responsibilities - Senior Product Designer

• Create elegant, smart, and usable designs for web and mobile applications
• Work with our UX team to deliver easy-to-use experiences that empower our users and meet stakeholder expectations
• Communicate design strategy to product owners, clients, developers and other team members, while also being able to articulate design rationale
• Educate on design innovation and best practices while building consensus and buy-in from stakeholders
• Develop presentations, storyboards, and client feedback mechanisms to communicate design process
• Collaborate across functional groups and across design teams early and often
• Work closely and often with stakeholders, clients, and engineering
• Use design thinking methodologies to empathize, learn, ideate, challenge stakeholders and UX peers, and iterate
• Take a user-centered design approach and rapidly test and iterate concepts
• Research and share knowledge of the industry's latest UX trends and tools
• Contribute to UX vision and strategy
• Convey brand voice and shape the product experience by crafting UI copy that helps users complete the task at hand

• Drive the design review cycle and gather on design requirements independently
• Oversee relevant research to motivate design decisions and inform product roadmap

• Manage design deliverables with Agile project management techniques
• Provide quality assurance of UX deliverables
• Lead internal brainstorms, ideation, and design thinking workshops
• Raise the bar for product quality by advocating for user-centered product roadmaps
• Work with team members across time zones
• Ensure confidentiality of internal and external data
• Perform ad-hoc projects and other duties as assigned
• Travel requirements: Travel Expected: up to 10% of the time

Professional Skills - Senior Product Designer
These are the professional skills we would expect from an individual fully established in this role.

• Verbal Communication - Advanced
• Written Communication - Proficient
• Teamwork - Proficient
• Relationships - Proficient
• Negotiation - Proficient
• Organizational Awareness - Advanced
• Learning Agility - Advanced
• Analysis - Advanced
• Problem Solving - Advanced
• Process Orientation - Proficient
• Prioritization - Advanced

Role Specific Skills - Senior Product Designer

• Speed and proficiency with UX tools to produce wireframes, prototypes and workflows
• Proficiency with Figma preferred
• Ability to create lightweight prototypes to test concepts
• Familiar working with design system UI libraries
• Ability to present UX research to build empathy for users, UX deliverables to convey workflows, and UI comps to ensure design fidelity
• Ability to convey user experience through stories and frame problems for a diverse audience of stakeholders, helping them envision potential design opportunities
• Ability to craft presentations to facilitate communicating UX deliverables
• Working knowledge of usability principles, conventions, and techniques
• Able to proactively manage stakeholder expectations and communicate accurate timelines
• Passionate and vocal advocate about all things UX and other areas of design and innovation
• Passionate about taking complex processes and making them simple to navigate

Minimum Qualifications - Senior Product Designer

• Bachelor's Degree or equivalent work experience
• 5+ years of experience creating iterative design, working closely with team leads, peers, customers, and developers from inception through implementation
• Experience designing and shipping software design experiences
• Experience designing enterprise UX and enterprise applications
• Working knowledge of usability principles and techniques
• Experience collaborating with Product Management and Engineering counterparts
• Ability to manage multiple priorities and effectively deliver in a fast-paced, dynamic environment

Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities, and schedule may change at any time with or without notice.
SMS Assist is an Equal Opportunity Employer (EOE) that welcomes and encourages all applicants to apply regardless of age, race, color, religion, sex, sexual orientation, gender identify and/or expression, national origin, disability, veteran status, marital or parental status, ancestry, citizenship status, pregnancy or other reasons prohibited by law.
#LI-JG1
#LI-HYBRID