Senior Product Designer

BetterHelp is on a mission to remove the traditional barriers to therapy and make mental health care more accessible to everyone. Founded in 2013, we are now the world's largest online therapy service - providing affordable and convenient therapy in 210 countries and over 60 languages across the globe. Our network of over 30,000 licensed therapists has helped millions of people take ownership of their mental health and change their lives forever. And we're not stopping there - as the unmet need for mental health services continues to grow, BetterHelp is committed to being part of the solution.

As a Senior Product Designer at BetterHelp, you'll join a diverse team of licensed clinicians, engineers, product pros, creatives, marketers, and business leaders who share a passion for expanding access to therapy. And as a mental health company, we take employee mental health just as seriously as we do our mission. We seriously invest in our team's well-being and professional development, because we know that business and individual growth go hand-in-hand.

At BetterHelp, you'll carve your own path, make an immediate impact, and be challenged every day - with a supportive community behind you the whole way.

What are we looking for?

BetterHelp is looking for a Senior Product Designer who is passionate about creating seamlessly designed solutions. The ideal candidate is detail-oriented, collaborative, and an effective communicator. We are looking for someone who can clearly define and prioritize user pain points, and lead the effort to solve them.

What will you do?

• Create user flows, wireframes, and high fidelity prototypes to address user, product, and business needs.
• Conduct user research and testing to define pain points.
• Prioritize changes and improvements based on impact and complexity.
• Write detailed product and design specifications for developer hand-off.
• Work cross-functionally with product, data, and engineering teams to ensure the smooth launch of new features.
• Use quantitative and qualitative information to continually iterate and improve on the user experience.

What will you NOT do?

• You will NOT worry about funding. We have startup DNA, but we're fully backed and funded by our parent company, Teladoc Health.
• You will NOT be confined to your "job". We believe in nurturing employees' interests and passions - even if some of them lie outside of your core responsibilities.
• You will NOT be bogged down by office politics, egos, or bad attitudes. Only positive, pleasure-to-work-with people are allowed here!
• You will NOT get burned out. We work hard, but we also believe in maintaining sustainable work/life balance. Seriously.
• You will NOT have to wonder why you're doing the work you're doing. Our day-to-day operations translate into people getting the help they need.

Can I work remotely?

Yes. We operate in Pacific Time and candidates in any time zone are welcome to apply. We also ask our employees to travel to our Mountain View, CA office up to six times per year to collaborate in person in order to build better working relationships and experience our in-office culture. Travel expenses will be covered and reasonable accommodations will be made for those under unique circumstances who cannot travel.

Requirements

• Minimum 5 years of experience leading the Product Design process from start to finish.
• Extreme attention to detail and desire to understand all aspects of our product.
• A portfolio of projects that include user research, ideation, launch, iteration, and results. Please provide a link.
• Ability to balance business, product, and user needs.
• Experience with Figma to effectively communicate design solutions.
• Understanding of A/B testing and ability to make improvements based on quantitative results and qualitative feedback.
• Ability to prioritize based on user impact and development effort.

Bonus (Great to have, but not required)

• Knowledge of the engineering process and technical limitations.
• Growth experience.

Benefits

• Competitive salary & equity compensation
• Excellent health, dental, and vision coverage
• 401k benefits with employer matching contribution
• Unrivaled perks program (including free therapy, UberEats, and more)
• Remote work with regular in-person bonding experiences sponsored by the company
• Office in the heart of downtown Mountain View, a three-minute walk from Caltrain
• Commuter benefits, FSA accounts, and Employee Stock Purchase Programs
• The chance to build something that changes lives - and that people love
• Any piece of hardware or software that will make you happy and productive
• An awesome community of co-workers

The base salary range for this position is $120,000-$160,000. In addition to the base salary, this position is eligible for a performance bonus, RSUs, and the extensive benefits listed here (subject to eligibility requirements): Teladoc Health Benefits 2023. Total compensation is based on several factors - including, but not limited to, type of position, location, education level, work experience, and certifications. This information is applicable to all full-time positions.

At BetterHelp we thrive on difference and individuality, and as part of the Teladoc Health family, we are proud to be an Equal Opportunity Employer. We never have and never will discriminate against any job candidate or employee due to age, race, ethnicity, religion, sex, color, national origin, gender, gender identity, sexual orientation, medical condition, marital status, parental status, disability, or Veteran status.