Senior Product Designer

At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we're supporting our customers' financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what's possible - and we're proud to back each other every step of the way.

When you join Team Amex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day. Here, you'll learn and grow as we champion your meaningful career journey with programs, benefits, and flexibility to back you personally and professionally. Every colleague share in the company's success.

Together, we'll win as a team, striving to uphold our company values and powerful backing promise to our customers, communities, and each other every day. And we'll do it with integrity and in an environment where everyone is seen, heard and feels like they truly belong.

Join #TeamAmex and let's lead the way together.

As a Senior Product Designer, you will have the chance to explore, define, and ideate solutions to our customer's biggest challenges with payments, lending, and credit. Our goal is to build superb, branded journeys, that drive outstanding digital experiences that adhere to our high standards for accessibility and inclusion. You will a play crucial role in ensuring American Express remains "The Most Respected Service Brand" in the world.

THE ROLE

• Reports to our Design Director.

• Elevate the overall quality of UX/UI design of the digital experiences related to Credit & Collections, Lending, Payments, and related products.
• Leverage and contribute to our enterprise Design System to ensure consistent UX that's based on our brand guidelines.
• Mentor and coach associate designers in developing foundational craft knowledge.
• Share work regularly with Director and other product designers to gain insights, feedback, and drive cross-team collaboration.
• Empathize with users by observing and analyzing research labs.

• Connect with our internal partners to understand business goals.
• Partake in resource gathering exercises such as design and content audits, competitive analysis, and business partner interviews.
• Participate in cross-functional workshops such as co-creation, empathy mapping, and journey mapping exercises.
• Synthesize user needs and business objectives to formulate testable prototypes and validate our hypotheses.
• Ideate and prototype in both hi- and lo-fidelities using, pen and paper, and digital tools.

• Build any required supporting documentation such as user flows, personas, service blueprints, etc. in accordance with UX standard processes.
• Collaborate with your fellow designers, UX writers, UX researchers, Design managers, product owners, and engineers to translate product requirements into useful and usable experiences ensuring adherence to design best-practices and brand consistency.
• Be a passionate advocate for the users!
• Have a positive attitude, open mind, and a desire to collaborate and learn.

QUALIFICATIONS

• 5+ years UX / Product Design experience.
• Exceptional skills in ideation, sketching, wireframing, and user flows.
• Strong portfolio showing examples of complex design execution highlighting your end-to-end design process from concept through in-production experience.

• Strong visual design skills for responsive web design (grids, spacing, typography, color, etc.)
• Excellent oral and written communication, interpersonal, and presentation skills.
• Analytical approach to complex problems and ability to organize complex information into easy-to-understand groups.
• Ability to multitask, work both independently and collaboratively, and proactively seek feedback.
• Proficiency in MS Office, Sketch, InVision, Mural and Confluence (experience with Airtable, Principle, Jira, and other design and productivity software is a plus).

• General understanding of the capabilities and limitations of HTML, CSS, JavaScript, etc.
• Understanding of lean/agile product development methods.
• Ability to self-organize and prioritize across multiple projects.
• Ability to learn quickly and be a design evangelist.
• This role will be based out of New York, and will be hybrid in-office and virtual in accordance with Amex Flex enterprise policy. Fully virtual employees will not be considered.

WHAT'S IN IT FOR YOU

• A flexible hybrid work schedule.
• Competitive vacation package.
• A complete benefit option suite (Health, dental, vision, 401K, commuter and well-being benefits).
• Employee discounts (Entertainment, shopping, museums and more!)

• Generous parental leave.
• A community of designers and design leaders with a culture of collaboration and continuous learning.
• A design leader that will help you develop a personal development plan and help you navigate your career as a designer.
• Be surrounded by knowledgeable, like-minded, fun, outgoing co-workers.

Salary Range: $110,000.00 to $190,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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