Senior Product Designer

The Role

GeneDx, the world's leading genomics diagnostics company, is seeking a highly skilled and empathetic Senior Product Designer to drive a reimagined customer experience. 

In this role, you will collaborate closely with product management, engineering, and clinical experts to design intuitive, efficient, and delightful digital solutions that address the unique needs of our clinicians and patients. You will be instrumental in shaping user journeys and ensuring that our products facilitate fast and actionable healthcare for the patients we serve. 

Experience, Traits, and Skills

• 6+ years of product design experience, preferably in digital healthcare solutions.
• Proficiency with design tools such as Figma, Sketch, Adobe XD, or similar. Strong understanding of UX principles, interaction design, and visual design.
• Extensive experience conducting user research (qualitative and quantitative) and usability testing, with the ability to translate findings into actionable and delightful design solutions.
• Familiarity with healthcare workflows, clinical environments, and the challenges clinicians face in their day-to-day work.
• Excellent communication skills, with the ability to collaborate across teams, present design concepts clearly, and advocate for user-centered design principles.
• An ownership mindset and independent self-starter, with a bias for action and for progress over perfection.

Responsibilities

• Own the strategy and plan for customer research, including in-depth user interviews, surveys, and usability testing, to better understand the challenges and needs of clinicians. 
• Analyze and synthesize user research insights to inform product and engineering plans.
• Lead the design process from ideation through final implementation, creating wireframes, prototypes, and high-fidelity mockups to support teammates in engineering and ensure smooth delivery of features. 
• Work closely with product managers, engineers, and commercial and clinical team members to ensure that design solutions align with business goals, technical constraints, and user needs.
• Continuously test, measure, and iterate on designs based on user feedback and product performance.
• Present and communicate design concepts and decisions to ensure alignment and understanding across leadership and peers in product, engineering, and commercial.  

Objectives

• The company’s vision for a best-in-class customer experience is visualized through a thoughtful, efficient, and delightful user experience, and communicated / shared broadly across the company. 
• The product roadmap successfully addresses the highest value customer needs.
• Design best practices are established and employed to ensure consistency across our products and maintain clarity in design decisions.