Senior Product Designer

Kabbage, an American Express Company, is setting a new standard in big data and FinTech and we are looking for a Senior Product Designer to help us in our mission to help small businesses be mighty.

Acquired by American Express in 2020, Kabbage is a leading FinTech company changing the way small businesses manage their cash flow. Applying automation and real-time data, Kabbage provides small businesses a suite of integrated cash-flow technologies from flexible lines of credit, digital business checking accounts, fast payments and predictive business analytics. Now with the powerful backing of American Express, Kabbage can offer millions of small businesses the opportunity to access digital tools to help them grow bigger, lasting companies. While we've received numerous awards and recognition-such as Entrepreneur's Top Company Cultures, Inc Magazine's Top Private Companies, GlassDoor's Best Places to Work, and Forbes FinTech 50-it is our people, our culture, and our leaders that make Kabbage such a great place to work.

At Kabbage, we strive to be the place where a diverse mix of talented people want to come, to stay, and do their best work. Our commitment to diversity and inclusion is reflected in our people, our partners, and our customers. We are fully focused on equality and believe deeply in diversity of race, gender, sexual orientation, religion, ethnicity, national origin and all the other wonderful characteristics that make us different.

You Lead the Way. We've Got Your Back. At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we're supporting our customers' financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what's possible - and we're proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day.

What you'll be doing:

• Reporting to the Director of Product Design, you will be responsible for the user experience for one of our SME products
• Collaborate with business strategists, product designers, product managers, content strategists, engineers and data scientists
• Build consensus with your product, engineering and legal colleagues while also identifying risks and removing roadblocks.
• Partner on product discovery with business subject matter experts to improve customer experience
• Collaborate with external and internal partners to define functionality, producing prototypes that showcase multiple design concepts, with a deep understanding of the customer and business and the problems they solve.
• Accurately scope requests, develop and communicate a level of effort, plan your work in a team environment.
• Conduct foundational and directional research to help define and monitor adoption, engagement, and satisfaction metrics for features and the product as a whole.
• Use storytelling and strong communication skills to bring a diverse set of stakeholders through the design process with a focus on transparent collaboration throughout.

What you should have:

• Bachelor's degree
• 5-10 years experience working as a product designer or UX designer in a SaaS company
• Experience leading a product launch and feature launches
• Collaborating with product designers of varying levels to understand user needs and design customer-centric solutions.
• Experience conducting user experience research
• Experience working with product owners as well as business and legal stakeholders

What we're looking for in you:

• Operate Semi-Autonomously: Can take a project from ideation to delivery while proactively involving your manager and team in your process.
• Calm Under Pressure/Resilience: Maintains stable performance when under heavy pressure or stress; remains composed and productive under pressure/stress.
• Proactivity: Proactive, self-driven, curious, loves learning.
• Communication: Communicates information, ideas, and concepts clearly.
• Organization and Planning: Plans, organizes, and schedules in an efficient, productive manner; focuses on key priorities; manages time well.
• Flexibility/Adaptability: Cool with quickly changing priorities and conditions; copes effectively with complexity and change.
• Persistence: Follows through on items without being managed. Resourceful, has grit, and a positive "can do" attitude.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

If the role you are applying for is designated as hybrid or onsite, you will be required to demonstrate that you have completed your primary COVID-19 vaccination series (i.e., 2 doses for Moderna/Pfizer and 1 dose for J&J) in order to work in or visit any of our offices. This requirement is subject to legally required accommodations.

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, age, or any other status protected by law.