Senior Product Designer - Application Observability - Remote role (USA: CT + ET)

Candidates for this role must be between Central USA (CST) and Central Europe time zones (CET). Ideal time zones are Eastern USA (EST) and Western Europe (CEST / GMT). 

Grafana Labs is the company behind Grafana, a popular open source tool for visualizing and analyzing metrics with its instantly recognizable dashboards. Grafana dashboards have been spotted everywhere from a SpaceX launch and Minecraft HQ to Wimbledon and the Tour de France. Grafana Labs also helps companies including Bloomberg, JPMorgan Chase, and eBay manage their observability strategies with full-stack offerings that can be run fully managed with Grafana Cloud, or self-managed with Grafana Enterprise Stack. 

We are a family-friendly company and we are believers in the power of global, distributed teams: Talent is not limited by borders, and great workplaces are made up of exceptional colleagues. 

You will join a growing team of more than 20 Designers and Researchers based across 3 continents. You’ll grow professionally and have fun with your colleagues; we like to invest in our team with onboarding plans, career advancement opportunities, and mentorship. 

You can count on fast feedback cycles: we run company-wide feedback sessions weekly, and our software is continuously released – your ideas will be put into users’ hands very quickly.

The Product Designer - Application Observability will work on a newly formed cross functional team at Grafana, alongside Product Managers and Engineers. This team will work together to create new features and experiences in Grafana that allow enterprise developers to better monitor and manage the performance and availability of software applications. 

You will work on a wide range of projects related to run-time detection and diagnosis of application performance problems and defects. The ultimate goal of your work will be to help our users more seamlessly deliver reliable highly-performant systems to their own customers. 

As a Product Designer at Grafana Labs, you will: 

• Own the end-to-end design process for Grafana’s Application Observability solutions
• Work with cross-functional colleagues in product management, engineering, technical writing and go-to-market to iterate on user journeys and new product ideas/features
• Contribute to  both exploratory research and usability testing
• Build wireframes, prototypes and other visual artifacts to share your ideas with both colleagues and customers

• 3+ years of experience in B2B product or UX design
• Experience working on complex solutions with highly technical customers and colleagues
• A strong understanding of the holistic UX process and a user-centered approach to making decision decisions - we are looking for someone who can own the entire UX process (research projects, user journeys, workflows, low-fidelity wireframes) for a specific area of the product, not someone who is strictly a UI or visual designer
• The ability to transform insights into ideas - you’re comfortable with an iterative approach to your work, and can incorporate research and usability findings into designs
• A good understanding of web accessibility and experience designing solutions that follow accessibility standards 
• The ability to effectively communicate design decisions to cross-functional teams
• Experience working independently in a remote environment - we are a design team of nearly 30 people working remotely on a product used by over 5 million users – the ability to work on your own and ship designs is crucial

• Experience working on data-rich enterprise applications and/or data visualization
• An understanding of observability and/or Software Engineering 
• Experience designing developer tools or products 

We ask you to provide a portfolio that not only shows nice pictures, but shows use-cases that mention your actual process and concrete contribution to the respective projects.