Senior Product Designer, Network AIOps

The name ThousandEyes was born from two big ideas: the power to see things not ordinarily possible and the ability to collect insights from many vantage points. As organizations rely more on cloud services and the Internet, the network has become a "black box" outside their control. ThousandEyes gives organizations visibility and insight into the now borderless network. It gives them an accurate understanding of how the network impacts their applications, users, and customers. Today, ThousandEyes is central to the global operations of the world's largest and fastest-growing brands.

At ThousandEyes, we are fanatical about design. Our product is built to visualize the Internet and the services that flow across it. The Internet is a massively distributed system with thousands of networks at its core, serving half of the human population. As a Product Designer, you are going to solve data visualization problems at the Internet scale. We believe in innovation, simplicity, and elegance. Empowering organizations to see, understand and improve digital experiences everywhere.

ThousandEyes is looking for a Senior Product Designer excited to design best-in-class user experiences for our network AIOps capabilities. Network AIOps build upon the large multi-domain dataset collected within the ThousandEyes platform. Providing advanced cross-layer correlation, intelligent event detection, forecasting, recommendations, and automated workflows.

You will work with our customers, engineers, product management, and customer success to determine design requirements, create mockups, and user workflows, do user research, and provide feedback to constantly improve our product. You will be part of the full product development cycle, from strategic user decisions to pixel-perfect design delivery.

We are looking for someone who can collaborate with Product Management and Engineering to make complex, technical concepts intuitive and be responsible for designing broad areas of our product.

Reporting to the Director of Product Design, you’ll be responsible for chartering the design direction for some of the most important capabilities within our platform. As a product designer, you can expect to operate as an end-to-end product designer::

• Design, conduct, and synthesize user research activities to help build a deep understanding of our users and address usability issues
• Create user journeys, wireframes, detailed UX flows, prototypes, UI mockups, sketches, visuals, decks, and explanations that promote understanding and alignment with cross-functional teams
• Simplify complexities around data visualization, helping our users get actionable insights seamlessly
• Iterate based on feedback from various team members, users, and subject matter experts
• Drive design decisions based on data from user metrics and qualitative interviews

What We’re Looking For 

• Design Acumen: You will work closely with our team of product managers and engineers to understand the customer problems and apply design thinking approaches to build simple, cohesive product experiences 
• Product Sense: Our favorite product designers bring together insights from every corner to design and build the best product experience.
• Curiosity: The best candidates understand that creativity and growth start with a curious, humble mindset and asking thoughtful questions. 
• Ownership: The best product designers take the responsibility of delivering a successful product to heart, and step in wherever needed, even if crossing typical role boundaries; they never shy away from the details nor lose sight of the bigger picture.
• Communication: Effective communication with any audience (company leadership, engineering, customers, and more) is key to success in this role 
• Attitude & Ambition: The best candidates are smart, hard-working, competitive, and unafraid to fail. They are a team first but willing to take the lead with minimal guidance and supervision. 

Apply for this role if you:

• Have 5+ years of Product Design experience, ideally with demonstrated success in enterprise/SaaS software products 
• Experience and/or a passion for working with data visualization
• Have a portfolio that showcases a proven track record of shipping user-centric design work

Why Cisco

#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all.

We embrace digital, and help our customers implement change in their digital businesses. Some may think we’re “old” (36 years strong) and only about hardware, but we’re also a software company. And a security company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do –you can’t put us in a box! But “Digital Transformation” is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)

Day to day, we focus on the give and take. We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.) We take accountability, bold steps, and take difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward.

So, you have colourful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us.

We recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply.

Compensation Range: